09-01-2021 | RO-AR Briefing (ßeta)by Chris Warburton9 January 2021Headlines : -> Managing The Corona Debt Tsunami – The Experts Speak -> The importance of designing organisations around customer journeys. -> Coronavirus and the latest indicators for the UK economy and society -> Ofcom proposes plan of work for 2021/22 -> Moving to a user-first, omnichannel approach -> UK challenger Cashplus buys icount’s current account portfolio -> Half a million renters in arrears with evictions set to resume – Credit Connect -> Warning of 2021 Council Tax debt ‘explosion’ – Credit Connect -> SME lending surge in first three quarters of 2020 more than double 2019 total – Credit Connect