A New Pre-Compliance Stage in Debt Enforcement

In this clip Russell Hamblin-Boone, CEO of CIVEA, explains how the industry has added a “pre-compliance” stage to its enforcement process, where businesses will first try to understand an individual’s circumstances without attempting to collect debt. This approach involves visits to properties to gather information about the individual’s ability to pay, aiming to initiate dialogue and assess their situation.

Find out more about CIVEA -> Here.


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