A seismic shift – integrating new contact technologies

In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil talks about the seismic shift in contact strategy, orchestrating multiple contact channels to create seamless customer experiences.

See the full interview and find out more about imi mobile -> Here.


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  No more call centre improv...