Who: and End
And End is a customer endings business. Founded by Joe Mcleod, it focuses on creating a postive end off boarding experiences and why this is important for a business, as well as wider society.
It sounds counter intuitive, however as they explain “Endings can help businesses align with new business models, increase consumer engagement, raise customer satisfaction, broaden business influence, pre-empt legislation, and maximise sustainability”.
They offer workshops, training, consultancy and research to design and help find excellent ending journeys.
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