In this clip Kevin Prone from FourNet and Kevin Still discuss the challenges in integrating security measures and consumer protection within regulatory frameworks, particularly in the financial sector.
They discuss the necessity of a co-design process to ensure these elements work alongside enhancing consumer experience within the Financial Conduct Authority (FCA) regulations.
However, also acknowledge the difficulty of achieving a seamless experience due to the need for “friction” to protect vulnerable consumers. Moreover, distinguishing between victims and perpetrators in these contexts is becoming increasingly complex.
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