Who: Caroline Wells
What: Caroline Wells is a non-executive director, consultant and trainer specialising in customer service, complaints and vulnerability. W
ith a career centred on resolving disputes, she advises organisations across sectors and serves on the Enforcement Conduct Board.
A frequent speaker and training partner to major industry bodies, she is recognised for her leadership in improving customer experience, inclusive access and complaint handling.
Where: Caroline Wells
Products: Strategy, Consulting and Training
Markets: UK
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