Event Summaries

What a great day at the CIVIC Hall in Leeds talking about the latest technology, innovation and processes in Local government. Great to be back in the fray on this and was delighted to be able to present on behalf of MEGA.AI. This technology is already transformational and quickly becoming indispensable. A great bunch of people too.[PS what a great building] Key Take Aways Public sector collections are under rising pressure from arrears growth, affordability stress, cost constraints and increasing… Read more

Another great day at the Credit Connect Think Tank… Lots of discussion on the increasing risk of another affordability event coming through and what to do about it… also the CoWork discussion at the end of the day was super interesting (and somewhat intense)… the world is changing fast, great to see and hear so many exciting new ideas. Key Take Aways Firms are operating in a volatile affordability environment, with cost of living, fuel, energy, groceries, inflation, tariffs and… Read more

A super day at the VRS conference in Nottingham yesterday. Some notes from the early sessions below. Great to see so many people supporting VRS and just how much it has growth. It really feels like the time is now around data sharing and embedding into collections (and wider) processes. …. we even got the music played (w/ credit to Kevin Still) Key Take Aways Vulnerability should be treated as a core design consideration, not an exception. The discussion repeatedly… Read more

A great day in Manchester talking about affordability, assessment of ablity to pay and income maximisation in the UK. Some common themes; troubling changes around worsening affordability, the building of trust across the credit lifecycle and some ideas to really help.Some notes from the session to follow below, plus the music video supporting the event.w/ thanks to Paylink, Arum Global, Mega.AI, IE Hub, Hope Macy, Inicio.AI, Policy in Practice, Welfare Together and Finvence for sponsoring the event. The Affordabilty Summit… Read more

A super engaging day talking about affordability, affordability assessment and customer engagement in Canada. It is always interesting how so many of the challenges are similar, which can lead to some great insights.Some notes from the session to follow below, plus a music video to support the event.w/ thanks to TransUnion, Bridge Capital Partners, Symend for sponsoring and SmartI&E for partnering on this event The Affordability Summit brought together industry participants from across the financial services ecosystem to examine the… Read more

A nice end to the year, gathering folks from across the Debt Support sector to discuss some of the latest developments in the regulatory landscape, data and technology, with a view to 2026. Interesting summary of themes and what is bubbling. Some notes from the session below.w/ thanks to MEGA.AI for sponsoring the afternoon. Key Take Aways The UK collections and debt solutions sector is broadly stable but operating under sustained pressure from higher funding costs, refinancing, and debt restructuring,… Read more