Event Summaries

Collected Innovation : Developments in Debt Support and Sector

A nice end to the year, gathering folks from across the Debt Support sector to discuss some of the latest developments in the regulatory landscape, data and technology, with a view to 2026. Interesting summary of themes and what is bubbling. Some notes from the session below.w/ thanks to MEGA.AI for sponsoring the afternoon. Key Take Aways The UK collections and debt solutions sector is broadly stable but operating under sustained pressure from higher funding costs, refinancing, and debt restructuring,… Read more

CIVEA – Enforcement sector collaboration event on ECB Vulnerability and Ability to Pay standards

A interesting deep dive into the enforcement sector, the consultation and implications of the vulnerability and ability to pay standards from the Enforcement Conduct Board.Some notes from the session below. Key Take Aways ECB is introducing new enforcement standards with a vulnerability-first mindset that supports safer enforcement.Vulnerability is shifting from a binary approach to assessing “vulnerable to what”, replacing older checklist models.Enforcement may proceed where vulnerability is present if harms are assessed and it is safe and appropriate to continue.Higher… Read more

Credit Connect Technology Think Tank 2025 – Detailed Session Summaries

2025 Survey Questions Interesting discussion across the 4 sessions, building on the regulatory and data theme. Regulatory pressure intensifying, with smaller lenders feeling the greatest strain.AI adoption accelerating, but only working well where data discipline is strong.Growing financial stress among customers, especially those already struggling.Transparency demand is surging, with DSAR volumes rising sharply.Increased reliance on behavioural insights to drive engagement and outcomes.Firms shifting towards personalised, data-driven communication.Omnichannel flexibility becoming essential – customer preferences are changing more frequently. Key takeaways from… Read more

Credit Connect Technology Think Tank 2025

2025 Survey Questions Another great think tank for 2025 with Credit Connect. I always enjoy this event as a way to sum up the year and start to kick off thinking about 2026. Interestingly there was definitely a heavy regulatory and data theme this year… there has been a lot of activity in this space. I suspect the focus on data, and the backend engineering work to collate and organise data, is going to be a big focus for next… Read more

StepChange Connected 2025

Another great event for 2025 with StepChange at their partner event in Leeds. Some really powerful stories, insights and of course a reminder that change is always present and can appear at any time.Some notes from the session below. Key Take Aways StepChange’s five-year strategy aims to create a future where problem debt is less likely, less severe, and easier to recover from.The charity is transitioning to a digital-first, data-led, expert-powered service model to enhance accessibility and efficiency.AI and digital… Read more

Collected Innovation: One Voice on Affordability: Aligning Utilities for Better Outcomes

A great event with the Utilities sector in Manchester, sponsored by Mega.AI, discussing affordability, vulnerability and alignment across the sector. Some really super insights.Some notes from the session below. Key Take Aways Cross-sector collaboration is essential to improve financial resilience and vulnerability support across utilities, financial services, and government.There are approximately 7 million UK households not claiming entitled welfare benefits and grants.Data sharing between regulators and firms remains fragmented, slowing progress in identifying and supporting vulnerable customers.A unified definition and… Read more