Event Summaries

A great session around the use of behavioural science and how this can be leveraging to engage customers. This session discussed the frameworks and instructure needed to implement effectively in the Collections process with Mark Brown from Symend. This session explored how to apply behavioural science to enhance digital debt collection strategies. It examined the limitations of traditional risk segmentation and introduced a predictive archetyping model based on customers’ capacity to pay and readiness to act. Key Take Aways Digital… Read more

A great session around the use of behavioural science and how this can be leveraging to engage customers and help provide support in the collections process. An in-depth exploration of how behavioural science can be applied to improve outcomes within debt collections. Led by Alison Doyle from Symend, the discussion covered psychological theories underpinning human decision-making, such as heuristics and biases, and explained how these create obstacles for consumers in financial distress. Real-world examples—ranging from prospect theory to weak deterrents—highlight… Read more

Kevin Still and Chris Warburton caught up to discuss the recent FCA vulnerability process review webinar, and other outcomes such as the study on Consumer Outcomes. Plenty going on at the moment and signalling what may be needed going forward for the industry. A dive into the FCA’s recent webinar on consumer vulnerability, highlighting key takeaways, regulatory themes, and the evolving landscape of consumer protection. The discussion industry gaps in vulnerability testing, the role of digital and AI solutions, and… Read more

A superb event yesterday evening with Enterprise Tech Monthly at the London Stock Exchange Group in London, talking about AI at the Cutting Edge. We all know this is moving fast, but it is even faster under the surface… and open source models are just going to out compete everything. Likely will accelerate even futher! Really top notch speakers. Key Take Aways The rapid pace of AI advancements is making it increasingly difficult for enterprises to keep up, with 10,000… Read more

A follow up discussion to our session on Intelligiblity in 2024. This continues to be a focus for the FCA and with focus on consumer duty, measuring effectiveness of implementation, having tools to assess and quickly adjust communications can be invaluable. Description This session discussed the growing regulatory focus on consumer intelligibility, particularly in relation to the UK’s Consumer Duty and FCA guidelines. It explores how firms are using tools like Amplify, from Amplified Global, to improve communication clarity and… Read more