Event Summaries+

EVENT SUMMARY ¦ Credit and Collections Technology Think Tank: Spring 2025

Remember to take part:The 2025 Spring Benchmarking Study Another great day yesterday at the Credit Connect Think Tank.Many thanks to the Credit Connect team for organising such a fabulous event during the day and evening. Loads of ideas and new ways of thinking… a couple of highlights➡️ How do we use AI… not to find a needle in the haystack, but to remove some of the hay➡️ The importance of focusing on good customer outcomes and being able to evidence… Read more

EVENT SUMMARY+ ¦ Credit and Collections Technology Think Tank 2024

2024 Collections Benchamarking An interesting dicussion that the Credit and Collections Technology Think Tank for 2024. Certainly some bit themes around data, transparency of process and honesty in communication, all to build trust with customers over the longer term. Regulation and regulatory compliance was a big topic, reflecting the volume of change underway. Likely to continue as a theme into 2025. The Global Collections Benchmarking study is also out. If you would like a copy of the 2023 report and… Read more

EVENT SUMMARY+ ¦ Collected Innovation: Behavioural Science and its use in Collections

Roundtable and workshop discussing the use of behavioural science techniques, and their applicability, plus use cases, in Collections. This Live event was held at Canada House in London, and sponsored by Symend and Cowry consulting. Key Take Aways Behavioural science can improve customer engagement and outcomes in collections through personalized interventions Technologies like AI and machine learning enable operationalizing behavioural science at scale Segmentation based on psychological traits provides more effective personalization than traditional metrics Early intervention through behavioural archetypes… Read more