EventDetails

Benchmarking Report Launch Every year we survey Credit and Collections professionals and firms globally for a temperature check of the business conditions and issues that are impacting the Risk Operations processes (from Credit through Collections and Recoveries). Be it recent changes impacting customers, new technology or changes in portfolio and financial performance we look to map the latest developments, capturing the feedback. Join us as we get to discuss and react to the 2024 results… stay informed and be ready… Read more

Discussing the importance of intelligibility in communications, updating from the event last year and recent updates on regulator expectations. Both numeracy and literacy are elements, however it is also important how it all fits together; across different and multiple channels (including Bots). Joining us will be Kevin Still from DEMSA, Minesh Patel from Amplified Global and Richard Lane from StepChange, to discuss these issues and how the world is likely to evolve in 2025. Thanks for your interest in this… Read more

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Join us on the 19th March 2024, at 10am, for a discussion on Individual Voluntary Arrangements, with particular focus on managing these, and the process, within a Credit Union. Plenty of frustration has been expressed around this debt solution, in this sector, together with concerns around the influence Credit Union can have on outcomes. We will explore this topic in more detail, provide more information, a forum for discussion, and present some new data around the IVA process. The aim… Read more

Designing communication to support and get resultsEmbedding intelligibility in the debt management sector Join us on the 21st February 2024, at 10am, for a session on designing and building communication that works – intelligible communication. What is it, what techniques can be used and, from experience, what does success look like. Supporting customers is not always easy and if you can’t understand their needs or explain their options generating good customer outcomes is tough.  And, in the current regulatory environment,… Read more