Event Reports and Materials

EVENT SUMMARY ¦ Creditors, IVAs and Consumer Duty – Improving Outcomes for All

More updates like this from Subscribe Link: Consumer Duty Services Another interesting dicussion with the Consumer Duty Services team, reviewing some of their data around what drives and predicts sustainable arrangements for IVAs.Your can still register here to watch the event on playback. Summary In a recent webinar focused on Individual Voluntary Arrangements (IVAs), creditor behaviours, and the impact of regulatory changes, notably the Consumer Duty, a panel of experts from Consumer Duty Services provided an insightful overview of… Read more

EVENT SUMMARY ¦ Credit Connect: Lending Technology Think Tank 4.1

More updates like this from Subscribe Link: Credit Connect Once again it was great to be able to chair the Lending Technology Think Tank. A couple of interesting new ideas and discussion this time around.From Session 1. Risk appetite is not changing yet, but there is opportunity for growth by looking at the data, and new data, in detail. Can we assume the same level of government intervention we have had for the last few years and how do… Read more

[EVENT] ¦ IVAs – Managing within a Credit Union

Date:    19th March 2024 Time:   10:00 – 11:30am Summary The discussion delved into the intricacies of Individual Voluntary Arrangements (IVAs), focusing on their impact within the credit union sector, challenges faced by creditors, and the evolving landscape of debt management. The session brought to light the critical aspects of IVAs, including creditor perspectives, voting behaviors, and the broader implications on consumer financial health. Key Points IVAs have seen fluctuating trends over the years, influenced by regulatory changes and market… Read more

Individual Voluntary Agreements (IVAs) – Managing within a Credit Union

Join us on the 19th March 2024, at 10am, for a discussion on Individual Voluntary Arrangements, with particular focus on managing these, and the process, within a Credit Union. Plenty of frustration has been expressed around this debt solution, in this sector, together with concerns around the influence Credit Union can have on outcomes. We will explore this topic in more detail, provide more information, a forum for discussion, and present some new data around the IVA process. The aim… Read more

EVENT SUMMARY ¦ Credit Connect: Collections Technology Think Tank 5.1

More updates like this from Subscribe Link: Credit Connect It was great to be able to chair the Collections Technology Think Tank again, there is always something new and it is great to watch how the thinking is developing.A couple of themes for me this session, especially; how we are blending human and digital interaction to a much greater extent that we ever were before, the gradual acceptance that more data is being gathered and being used, together with… Read more

[RECORDING] Intelligibility Design

Recording and notes from the recent webinar: Designing communication to support and get results – embedding intelligibility in the debt management sector The discussion focused on how organizations can improve their documents and messages to be more understandable and engaging for consumers. This involves a shift from just ensuring readability to enhancing intelligibility, which includes making the language more accessible, structuring information logically, and providing context for better comprehension. The presentations covered practical applications, including a case study from StepChange,… Read more