Event Summaries

[EVENT] Intelligibility: Designing communication to support and get results – embedding intelligibility in the debt management sector

Date:    21st February 2024 Time:   10:00 – 11:30am Details Designing communication to support and get results – embedding intelligibility in the debt management sector Supporting customers is not always easy. However, if you can’t understand their needs and explain the options generating good customer outcomes is tough.  Evidencing you have done so even tougher. In today’s, regulatory driven, world clear, intelligible, communication is critical.   Yet, how do we do it, know it is working and evidence that… Read more

[INSIGHTS]: Debt Collections Global Survey Webinar

Summary A recent webinar, hosted by Chris Warburton from ROStrategy and Marios Siapas from Exus, delved into the latest trends in the collections and recovery industry, based on a comprehensive survey conducted in Q3 of 2023. The webinar offered valuable insights into the evolving landscape of collections strategies, the impact of economic factors, the integration of technology in collections processes, and the industry’s approach to customer engagement and vulnerability. Take part in the survey to get the final results ->… Read more

[EVENT] Arrears & Collections: Latest trends, ideas and support for Credit Unions and Community banks

Date:    12th December 2023 Time:   10:00 – 11:30am Details We are almost at the end of 2023 and before we break for the holidays it is a good time to take stock of our arrears portfolio and process. This year has been an interesting one, economic clouds have been building, and yet arrears levels appeared to remain relatively stable through the summer.  Many customers have had high levels of resiliency, although for some with higher levels of inflation… Read more

[EVENT]: Credit Connect: Credit and Collections Technology Think Tank 2023

Another interesting event this year, based around the following topics Credit and Collections RisksAssessing Affordability and Customer VulnerabilityCommunication the Value of Customer EngagementThe Role of Technology Session 1: Credit and Collections Risks There are multiple challenges currently facing the sector. Amidst a backdrop of economic uncertainties like rising living costs, energy prices, and interest rates, the discussion pivoted around the evolving landscape of consumer behaviour, the integration of technology in collections, regulatory changes, and their collective impact on business strategies… Read more

[INSIGHTS]: RMA Canada Event

An interesting discussion this morning at the RMA Canada event. The market is being impacted by various economic factors and trends, including inflation, interest rates, and the impact of government policies. This reflects some of the challenges faced by the global economy, especially in light of the ongoing COVID-19 pandemic. It is a changing landscape of interest rates and inflation, which highlights the need for policy adjustments to address these issues. The speakers also touched upon the potential impact of… Read more

[INSIGHTS]: Credit Strategy: Collections and Vulnerability Summit

It was an interesting day in Manchester last week at the Credit Strategy: Collections and Vulnerability Summit. Some great conversations, ideas, and discussions on a theme that remains important and evolving further as we move into the world of consumer duty going forward. Some of the key points and takeaways from my notes below. Key Points Educating Staff and Customers: The importance of educating staff and customers about changing policies and financial situations was emphasized.Supporting Vulnerable Customers: The need to… Read more