ROAR Summaries

PODCAST ¦ Monthly Roundup – Jan-2026

-> Uncensored CMO: Uncensored Renegades Why we need to embrace failure with Kory Marchisotto -> Market Pulse: Pros & Pioneers: Authentic Connection Beats Every Algorithm Heidi Medina -> Get out of wrap: 250 – Action Aid, Women’s Rights & Real Change -> Punk CX: From product-led innovation to a service-led experience model – Interview with Deborah Honig of Samsung UK & Ireland -> CX Passport: The One With B2B CX – Kári Thor Runarsson E248 -> CX Files: CX Files… Read more

HEADLINES ¦ Monthly Roundup: Jan-2026

-> Trump’s proposed credit card cap spotlights Americans’ debt. Would it help? -> Second charge mortgage new business volumes grew by 27% in November 2025 -> Redress Readiness: Are motor finance lenders prepared for the challenges ahead? -> Anglian Water awarded Mental Health Accessible Accreditation – Money and Mental Health Policy Institute -> Debt charities report January spike in calls as worries mount -> What can banks do to support their customers with gambling harm – Money and Mental Health… Read more

INSIGHTS: Monthly Roundup: Jan-2026

-> Good practice guide for financial services: Supporting customers experiencing economic abuse -> The Human Advantage: Stronger Brains in the Age of AI -> ICO tech futures: Agentic AI -> Financial Abuse Code_0 -> ECB-Insight-Report-2026 -> Good Score, Empty Cupboard: The credit score trap forcing households to cut spending on essentials -> A New Vision for Water -> Agentic AI and the race to a touchless revenue cycle -> Mutuals landscape report -> Consumer Vulnerability Strategy

HEADLINES ¦ Monthly Roundup: Dec-2025

-Six in ten say Christmas traditions’ under threat due to cost of living -Cost of living reshaping Christmas traditions -Thousands tackle their finances on Christmas Day -‘Spectacular’ progress has been made towards useful quantum computers -AI Is Changing How We Learn at Work -UK consumers saving less as taxes squeeze incomes, data shows -So long, American exceptionalism -Private credit firms pile into consumer debt as risk-taking mounts -The relentless rise of… Read more

PODCAST ¦ Monthly Roundup – Dec-2025

-Podcast ¦ Market Pulse: Pros & Pioneers: From Gang Kids to Global CEOs Dr Alison Schmidt -Podcast ¦ Uncensored CMO: The secret to Duolingo’s social success with Zaria Parvez – Semrush Spotlight -Podcast ¦ Punk CX: Douglas Adams’ Babelfish concept just got much closer – Interview with Sharath Keshava Narayana of Sanas -Podcast ¦ Debt Talk: Debt Talk Financial Abuse & Our Communities -Podcast ¦ CX Passport: The one with the DAF CX – Dr.… Read more

INSIGHTS: Monthly Roundup: Dec-2025

-Insights ¦ Lowell FVI 8 – Report v2.1 LS V2_small -Insights ¦ Regulatory Initiatives Grid December 2025 -Insights ¦ Priority Services Register Customer Survey -Insights ¦ Cost of living: wave eight -Insights ¦ 2025 consumer digital index -Insights ¦ Household Finance Review – Q3 2025 -Insights ¦ Cost of living: Getting extra help -Insights ¦ maps-standards-2025-2 -Insights ¦ Evolving our funding model -Insights ¦ vpr-scheme-2024-benchmark-report… Read more