Podcasts – updates this week

-Podcast ¦ Collecting Thoughts: Improving Financial Workflows -Podcast ¦ CX Files: Vidya Ravichandran – UnifyCX – GlowTouch is now UnifyCX And The Tech Future For CX -Podcast ¦ Vulnerability Matters: Episode 30 – There’s more to blind customers than Braille with Holly Tuke -Podcast ¦ Punk CX: It’s not about the customer’s journey with our platform, it’s about the customer’s journey – Interview with Nadine Macklin of Carto -Podcast ¦ Collecting Thoughts: Improving Financial Workflows… Read more

-Podcast ¦ RO-AR.com: Embracing a Digital-First Strategy -Podcast ¦ CX Files: Tanya Scotece – Miami Dade College – A Focus On Care In Funeral Services -Podcast ¦ Vulnerability Matters: Episode 29 – How do I get a customer to disclose With Alexis Stevens from Money and Mental Health -Podcast ¦ Punk CX: The third wave of customer support – Interview with Natasha Ratanshi-Stein of Surfboard -Podcast ¦ Next In Queue: Run Forest Run featuring Conor… Read more

-Podcast ¦ CX Files: Mark Hillary – The Social Sales Playbook – How B2B Companies Sell To Each Other! -Podcast ¦ Get out of wrap: 203 – Supporting Team Leaders & Agents -Podcast ¦ CX Files: Neal Topf – Callzilla – Clients Want To Understand BPO Culture Not Just Metrics -Podcast ¦ Next In Queue: The Sword of Azeroth featuring Tony Won -Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 2) with… Read more

-Podcast ¦ Vulnerability Matters: Episode 28 – How do 999 staff talk to vulnerable callers With Mike Modder-Fitch and Chris Fitch -Podcast ¦ Collecting Thoughts: The Evolving Landscape of Credit Union Collections with Matt Stegall -Podcast ¦ Informing Choices: The Future of Connected Entertainment Experiences (part 1) with Rachel Noonan -Podcast ¦ Credit Shift: News Update AI, Fraud, and Consumer Protection Addressing the Credit Industry’s Biggest Challenges -Podcast ¦ Get out of wrap: 202 –… Read more

-Podcast ¦ CX Files: Stephen Loynd & Chris Gillen – How AI Has Redefined CX -Podcast ¦ RO-AR.com: Effective PR Shaping Financial Services (and Collections) -Podcast ¦ Get out of wrap: Get Out of Wrap TV – Sept 17th – 80th Show -Podcast ¦ Collecting Thoughts: Working with Hyper-Vulnerable Customers -Podcast ¦ Vulnerability Matters: Episode 26 -Just what do I say to a terminally ill customer With David Williams from Marie Curie… Read more

-Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182 -Podcast ¦ RO-AR.com: Funding and how to think about growing your business -Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work -Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington -Podcast ¦ Punk CX: Building customer loyalty and a human connection in an increasingly… Read more