Podcasts – updates this week

Podcasts Roundup: 17-04-2024

-Podcast ¦ CX Diaries: Unveiling the Hidden Potential of Contact Centres Attracting and Developing Tomorrow’s Talent with Julia Morgan -Podcast ¦ CX Passport: The one with LEGO Serious Play – Sirte Pihlaja, CEO & LEGO Serious Play Facilitator E162 -Podcast ¦ RO-AR.com: The Evolving Landscape of Digital Security -Podcast ¦ Collecting Thoughts: How Collections and Brand Work Together -Podcast ¦ Vulnerability Matters: Episode 16 – Tackling loneliness with Amy Perrin and Chris Fitch -Podcast… Read more

Podcasts Roundup: 03-04-2024

-Podcast ¦ Next In Queue: It’s Not About Us featuring Sarah Hatter -Podcast ¦ Credit Shift: News Update Trust in BNPL, AI Performance and Consumer Duty Challenges -Podcast ¦ CX Files: Chris Hague – yoummday – CCW Berlin Feedback And The Future Of CX… Read more

Podcasts Roundup: 27-03-2024

-Podcast ¦ CX Diaries: Leading the Charge in Customer Service A CEO’s Journey to Revolutionising Support with Tech and Empathy -Podcast ¦ Next In Queue: There’s Only One Thing Wrong with this Car featuring Alyona Medelyan -Podcast ¦ CX Passport: The one with the people heroes – Celia Fleischaker CMO at isloved E160… Read more

Podcasts Roundup: 20-03-2024

-Podcast ¦ Get out of wrap: 186 – David Holmes author of Leading the Line comes on to chat about the book -Podcast ¦ RO-AR.com: Tech Innovations Transforming Credit Union Services -Podcast ¦ Debt Talk: Debt Talk Consumer duty & the debt sector -Podcast ¦ CX Passport: The one with mental health and CX – Stephanie Coradin CEO & Founder DEMBO Inc E159 -Podcast ¦ CX Files: Matt Kendall – BPO Bullhorn – A New… Read more

Podcasts Roundup: 13-03-2024

-Podcast ¦ Punk CX: A look inside a punk-inspired contact center – Interview with David Powers -Podcast ¦ Credit Shift: News Update Exploring Credit Recovery, Record High Credit Card Complaints, Debt Awareness, AI in Finance, and the Growing BNPL Phenomenon -Podcast ¦ CX Passport: The one with where she’s OG AI – Alyona Medelyan Co-Founder & CEO Thematic E158 -Podcast ¦ RO-AR.com: An Insight into the Modern World of Enforcement -Podcast ¦ Vulnerability Matters: Episode… Read more

Podcast Summaries: 06-03-2024

-Podcast ¦ CX Passport: The one with outcomes not experiences – Jermaine Edwards B2B Customer Growth Strategist E157 -Podcast ¦ Collecting Thoughts: Using Data to Humanize Collections -Podcast ¦ Vulnerability Matters: Episode 13 – Lived experience with Dan Holloway and Chris Fitch -Podcast ¦ CX Files: Bruce Winder – The Future Opportunities And Challenges For CX In Retail -Podcast ¦ Punk CX: The CX value model and linking experience to business outcomes – Interview with… Read more