Featured Videos

Featured videos, interviews and clips

Navigating the Shift in the Data Landscape

In this clip Jim Webber, acknowledges the significance of relational data models while also highlighting their limitations in handling modern data complexity. Relational models thrived in a simpler era with uniform data structures. However, contemporary data often features sparse tables and extensive joins, leading to complex workarounds in client code. Find out more about Neo4J -> Here.

From Prediction to Action: Reacting Swiftly with Real-Time Insights

This segment emphasizes the growing need for real-time insights and reactivity in uncertain economic conditions. It highlights the importance of being able to react quickly to changing circumstances, whether it involves increasing or reducing levels of credit, or accelerating collection strategies. Find out more about Invevo -> Here. #Invevo

Unlocking Possibilities: Proprietary AI Solutions

Businesses, even at smaller scales, can now craft their own proprietary AI solutions. As Hemant Patel explains this capability allows them to address specific business challenges, tackling issues previously deemed impossible or improbable. By developing tailored AI solutions, companies can unlock expansive opportunities, driving innovation and offering solutions that are uniquely suited to their needs, thus revolutionizing the way they operate and compete in the market. Find out more about Anumana -> Here. #Anumana

Customer Engagement: Maximising Digital Channels for Effectiveness

Pedro Maya discusses the evolving customer communication landscape, highlighting a shift from phone to digital channels, especially in collections. Despite this shift, telephony remains crucial for engagement. Consumers favor asynchronous communication for privacy and convenience. Businesses are urged to invest in understanding communication’s broader impact and embrace digital platforms like SMS for universal connectivity. Effective engagement fosters customer interaction, encouraging open dialogue about payments and assistance. The abstract underscores the significance of adapting communication strategies to engage customers effectively. Find… Read more

Telephony – Still the gold standard for service

In this clip Steve Morrell discusses the decline in reliability and trust in email communication due to delayed responses and auto-replies. He highlights the psychological aspect of customer behavior and the importance of phone communication for addressing customer concerns effectively. He emphasizes that during stressful situations, customers prefer talking to someone for reassurance. The context also touches on the significance of call centers and the potential impact of economic factors on communication channels. Find out more about ContactBabel -Here.… Read more

A Shift Towards Transparent and Balanced Leadership

The landscape of leadership is experiencing a notable shift towards transparency, openness, and authenticity. As Ian Parry explains traditional notions of leaders working long hours and striving for perfection are being challenged. Instead, leaders are now embracing a more balanced approach, openly discussing their personal struggles, and prioritizing their mental health and family life. The focus is shifting from glorifying excessive work hours as a badge of loyalty to promoting transparency and working smarter rather than harder. This new leadership… Read more