Latest Update

Handling Fraud Digitally

In discussion with Jake Levant from Lightico. We talked about the new digital world and how we need new processes to help manage fraud. It is a ‘cat and mouse’ game, however what is critically important is how you adjust fraud prevention vs customer friction. Measures and controls need to balance value at risk. It all needs to be carefully balanced and managed. See the full interview and find out more about Lightico-> Here.

Open Banking: Where do we go from here?

In conversation with Dave Wilson and Rich Healey from PayLink Solutions. We chatted about Open Banking which has grown considerably during the COVID pandemic lockdown, finding ever more new uses. Dave explains a little of what they have seen and where he thinking the industry will go from here. See the full interview and find out more about Paylink Solutions-> Here.

Learning from the Crisis

In discussion with Martin O’Donnell and Gareth Bailey from DebtStream. Gareth talks about how the crisis will allow us to appreciate and empathize with customers more. Martin explains how we can use this to accelerate technology adoption to lead to better customer outcomes. See the full interview and find out more about DebtStream -> Here.

Remotely fun or serious…?

From chris-warburton.com There were a couple of interesting developments this week all set against a continued gradual improvement and stabilization of the pandemic in Europe. There was a change, returning to the office, it is now starting to seem real. Conversations are now definitely starting to take on a more serious and deliberate tone. Even I have the prospect of an in-person meeting in a few week’s time. I am not sure if I feel… Read more

Multiple Software Solutions: How do you manage?

In conversation with David Wylie from Lending Metrics. We discuss the fragmentation of software eco-systems, to allow for best in class modules. The benefits are clients get the best, but how is all this added complexity now managed and what solutions work best. See the full interview and find out more about Lending Metrics-> Here.

Managing Risk Efficiently

In discussion with Jake Levant from Lightico. We discuss how new digital design can be used to de-clutter processes and find a new edge in risk mitigation. See the full interview and find out more about Lightico-> Here.