Videos

Video updates, interviews and clips

Maximising your resource pool

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In this clip, Harrison Goode from Edge Tech, a specialist in technology recruiting, discusses some of the trends he is seeing in recruitment. What are candidates looking for and how are companies now having to change to attract the best resources. Quite a lot has changed over the last couple fo years. See the full interview and find out more about Edge Tech -> Here.

The end of passwords?

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In this clip, Guilio Coluccia, CEO of Toothpic, a mobile cyber security, talks about whether we are reaching the end of our use of passwords… it is the end of an era but what comes next? See the full interview and find out more about Toothpic-> Here.

Positive Coaching

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Lee Cottle from Playvox discusses how we can get the most of our contact centre staff by using positive coaching. By focusing and helping to make the environment the best we can, we act as enablers for them to succeed, providing excellent solutions and support for customers. See the full interview and find out more about Playvox -> Here.

Financial Lives Survey

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In this clip, Stuart Murgatroyd from Data On Demand discusses the FCA financial lives survey, an analysis of it and how data can be used to pre-emptively flag customers who may be in some sort of vulnerability or financial difficulty. See the full interview and find out more about Data on Demand-> Here.

Omni-Channel – is there really a need?

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In this clip, Simon Brennan from EngageHub discusses the reality of Omni-Channel. Is it really being implemented and implemented well or just being talked about… and what needs to be done to implement it well. See the full interview and find out more about EngageHub-> Here.

How much is too much data?

In conversation with Mark Cunningham, Founder and Director at Whenfresh. Mark discusses in this clip the explosion of data and how there are limits in terms of what information we need to capture and how we need to be conscious of this within our processes as we continue with digital transformation. See the full interview and find out more about WhenFresh -> Here.