Featured Videos

Featured videos, interviews and clips

Consumer Duty: Priorities and Deadlines

  • by
Caught up with Kevin Still this week regarding the Consumer Duty… there are only 6-7 weeks until the first deadline at the end of October… it does not leave a lot of time… We chatted about what needs to be the focus now, how to prioritise and get this done. See the full interview and find out more about Kevin Still Consulting-Here.… Read more

Now is an important window for new data

  • by
In this clip Sarah Davies, Ph.D. from Nova Credit offered some great insight around data in the new economic environment. New data is going to be critically important, helping better understand customers, increase data recency to manage risk and find areas for continued profitable growth… some really interesting areas of discussion. See the full interview and find out more about Nova Credit-Here.… Read more

Barriers to affordability

  • by
In this clip with Rachel Curtis from Inicio, e chat about some of the barriers that customers can face when completing affordability checks/I&Es, together with some solutions. Sometimes just starting a process is a big step, being convenient, easy and digital can really help to get to better outcomes… it is about being approachable and helping customers gain confidence to address any issues they may have. See the full interview and find out more about… Read more

Open Banking Use Cases

  • by
In this clip, Stephan van Calker from Tink discusses some of the latest use cases he has been seeing in OpenBanking. Undoubtedly the technology is evolving and in such a dynamic space this data is launching new ways for customers to interact with businesses all the time. See the full interview and find out more about Tink -Here.… Read more

Evolving Contact Centres

  • by
In this clip, Kyle Chadderton from ConnexOne discusses the evolving nature of contact centres and how having modern contact technology is an enable for digitalisation. It is an enabler for better customer satisfaction and also keeps contact centres up to date, able to handle new volume from new contact channels. See the full interview and find out more about ConnexOne -> Here.

A digital culture – is it changing our relationships with customers

  • by
In this clip, Arren Khan and Daniel Calcott from Digital DRA discuss how a digital first culture has been building increasingly the last few years across society. It is what many customers are now starting to want, and something business have to now provide. See the full interview and find out more about Digital DRA -> Here.