Video Content

Extra video content – interviews & clips

It’s okay to be vulnerable

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Helen Lord, CEO of the Vulnerability Registration Service talks about the stigma associated with vulnerability. It seems it is becoming more acceptable to talk about it… the stigma seems to be fading a little. See the full interview and find out more about VRS-> Here.

Augmented Intelligence

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In conversation with Jonathan Drechsler, head of business development at Recordsure. In this clip Jonny explains what speech analysis can and cannot be used for. It is all about identifying areas of risk, for further investigation or human interaction (to mitigate risk), rather than solely automating processes. As such it offers a tremendous opportunity to focus limited time for reviews on the most important cases across the entire customer base, not just a limited sample.… Read more

Flexible contacts – flexing channels for great processes

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In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil explains how we can integrate multiple contact channels into a customer journey. Using channel flexibility, and omnichannel capability, seamless customer journeys can be built to smooth the customer experience. See the full interview and find out more about imi mobile -> Here.

A sea of data: filtering the signal from the noise

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Chris McEleavey, a founding partner at Bulien, talks about the explosion we have seen in quality and the volume of data, and just how to manage all of this. See the full interview and find out more about Bulien -> Here.

A slowing down of digital adoption?

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In conversation with Mark Cunningham, Founder and Director at Whenfresh. WhenFresh specialises in property data and here Mark reflects on digital/data adoption through the pandemic and how this will evolve going forward. See the full interview and find out more about WhenFresh -> Here.

Ending Regulation…!

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In conversation with Joe Macleod chief endineer at andEND. In this clip Joe discusses how it is not just important to think about endings, and off-boarding processes in business, but actually, this is becoming important for many governments and now be regulated for…. Fascinating. See the full interview and find out more about andEnd -> Here.