Video Content

Extra video content – interviews & clips

Engagement is getting harder – attention economics

Who else thinks that attention spans are getting shorter? What does that mean for Collections…? As James O’Hare from LINK Mobility explains.. we are now in the attention economy and it is now about creating thumb-stopping moments… If you have not heard about the attention economics it is worth having a look at… Find out more, interviews and video clips->Here.

Collections competes for Time, Attention and Money

With the cost of living increasing and our time getting ever more squeezed businesses and consumers are having to adapt… and we now also need to change.As Paul Chong from Ophelos explains it is a competition for attention and time… making our processes convenient, helpful and easy can make all the difference.Interesting perspective, especially given the start of this year. See the full interview and find out more about Ophelos -Here.… Read more

Missing Data – Information Lost

A further delve into the world of data and KPIs in Collections… recording data is obviously important to be able to create reporting… but this is often a gap to close… standard collections report suites and KPIs can help to identify gaps. Find out more, interviews and video clips-> Here.

Online forms: Good design and giving something back really matters

With all the focus on digitial processes, what is the best practice on making this as streamlined as possible… the trick, layering the questions, only asking for more information if really needed.Ie. let customers see the benefits and info from their answers as they go along… makes sense, but easy to say but needs thinking to design well.Interesting insight. See the full interview and find out more about InBest -> Here.

Accelerating timeframes for credit reporting and data

In this clip Sarah Davies, Ph.D. from Nova Credit discusses the accelerating nature of data exchange in credit reporting. Recency is becoming increasingly important, and likely to become more so in the future. See the full interview and find out more about Nova Credit-> Here.