Video Content

Extra video content – interviews & clips

Positive Coaching

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Lee Cottle from Playvox discusses how we can get the most of our contact centre staff by using positive coaching. By focusing and helping to make the environment the best we can, we act as enablers for them to succeed, providing excellent solutions and support for customers. See the full interview and find out more about Playvox -> Here.

How much is too much data?

In conversation with Mark Cunningham, Founder and Director at Whenfresh. Mark discusses in this clip the explosion of data and how there are limits in terms of what information we need to capture and how we need to be conscious of this within our processes as we continue with digital transformation. See the full interview and find out more about WhenFresh -> Here.

Self Resilience

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… it needs to become a way of life. Rob Tyler explains in this clip more about self-resilience, what are you doing to become more self resilient, self-aware and find out what you are good at. See the full interview and find out more about Rob Tyler -> Here.

New labour resource flexibility

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In this clip, Jason Brunet from Pyxis Solutions discusses the requirement for flexibility in resource management and hiring employees. Undoubtedly the pandemic has opened up opportunities for remote or hybrid working, however some challenges with distance management too. Jason provides some of his perspective on what he has seen in Canada. See the full interview and find out more about Pyxis Solutions -> Here.

A future vision for collections

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In this final clip Michael Melachrinidis, Deputy CEO, Product Management and Digital transformation at EXUS talks about his vision for the future of collections technology, what does this mean for us and where is this taking us. Also the rise of SaaS and big data, it has been a game-changer, enabling new customers to get products and features quickly, scale fast and all accessible on a global basis. See the full interview and find out… Read more

What’s next for digital?

In discussion with Mark Sussex from illion.Mark provides his perspective on what he seems as the next trend within digital, and how having a variety of tools to help customers is likely to be important and needed. See the full interview and find out more about illion-> Here.