Interviews

Highlights from recent video conversations and interviews with key industry figures.

Thinking like a fintech: advice for collections

Paul Jozefak, CEO of Receeve talks about some of his views and approaches to blending the best thinking from fintech into the Collections industry; how this can be transformational and what to think about first. See the full interview and find out more about Receeve-> Here.

Regulatory Outlook: What is in store for 2021?

A conversation with Natalie Murray from Lawbox Design. In this clip Natalie talks about what is in store for us from a regulatory point of view in 2021. On the back of COVID, there is quite a bit of change and it is expected this will flow through with impacts once we start to return to more of a normal way of working/economy. It is an interesting time. See the full interview and find out… Read more

Lockdown and COVID: how will it all end?

In conversation with Chantal Constable from CGI. We discuss the end of lockdown for business and our ways of working. This pandemic all started suddenly, with a bang, however, a quick return is looking unlikely and we need to think (plan and invest) over a longer time horizon now. See the full interview and find out more about CGI -> Here.

Flexibility by Design

In discussion with Jake Levant from Lightico. We talked about the modularisation of software and indeed businesses, building flexibility into processes. APIs, Cloud (SaaS), Low code are all empowering much greater agility in process design. It could all be really transformational. See the full interview and find out more about Lightico-> Here.

How to think about 1st party data

More from the conversation with Pete Bulley from Aire. How can 1st party data be captured to add additional information or attributes for customers to help with customer treatment and decisioning? Pete talks from his experience providing his tips and tricks to capture this information, get a good response rate and ensure this information is useful. See the full interview and find out more about Aire -> Here.

Submarine KPIs: New measurements/KPIs needed for the new environment

A conversation with Bernie Smith from Made to Measure KPIs. We chat about the changing nature of performance measurement as a result of the lockdown restrictions and COVID pandemic. It is leading to a slightly different, more data-driven, approach. See the full interview and find out more about Made to Measure KPIs-> Here.