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Buy-Now-Pay-Later: How is this different from consumer lending?

There has been a lot written about the Buy-Now-Pay-Later sector the last few years. It has been growing at 39% per year in the UK, and this form of deferred payment is spreading from its origins in Europe, to the rest of the world now too. What is Buy Now Pay Later (BNPL)? Buy Now Pay Later (BNPL) is a way for consumers to make purchases, and defer payments for them to a later period,… Read more

Symptomatic Performance Diagnosis

Remotely assess operational risk and evaluate issues across the customer lifecycle  MANAGING THE CREDIT RISK PROCESS Credit risk is simply the assessment of the risk that a customer will default on payment for a product or services that has been provided. In many businesses controlling this risk is a critical element in profitability.  Accept too much risk, revenue loss increases; too little, growth is constrained.  It has to be just right, finding the ideal balance… Read more

UK Energy Supply Market Challenges

With global energy cost increasing, in the UK we have been seeing an increasing my of suppliers go out of business. There has been a lot written about htis in the media recently, but as ever it always good to look at the actual numbers rather than the headlines. So after crawling through various websites, I was able to gather the data and I was surprised to see the extent of the issue, the total… Read more

Customer Experience and Collections

Ideas to generate improved customer experience from the collections process THE CUSTOMER LIFECYCLE Effective management of Accounts Receivable (AR) requires process management and control across multiple elements of the customer lifecycle.  Together these elements represent the Risk Operations lifecycle. Managing each is critical to drive results, maintain controls, and balance with customer satisfaction. Fig 1:  Risk Operations Lifecycle One key element in this control process is Collections which exists downstream, at the end of the… Read more

Unleashing Value from Accounts Receivable

Ideas to optimize profitability and improve working capital INCREASING CASH FLOW In today’s economy getting paid on time is a crucial factor in sustaining sufficient cash flow for continued business operations and profitability. Customers making payments for services and products influence cash flow in a couple of important ways: speed and volume of payments. Increasing the speed of customer payments means cash is returned to the business faster.  It also improves the level of working… Read more