Video Highlights

Highlights from recent video conversations and interviews.
Subscribe here for the latest updates straight to your inbox.
Latest: Full interviews now available in audio as a Podcast or in video on YouTube.

Real Heroes: How the call centre has stepped up and shone brightly through the pandemic

In conversation with Frank Sherlock from CallMiner. In this clip Frank talks about how by listening to customer interactions it is possible to diagnose and gather data to help design better processes to help customers. However, digital vulnerability is a real thing and processes need to be designed with this in mind. There is always a need to speak to people and it is important to design processes around this. See the full interview and… Read more

The next 6 months in Collections

Discussion with Mark McElvanney from IEHub, where Mark discusses what he sees for the future and the impact on customers and business in the collections process. See the full interview and find out more about IE Hub-Here.… Read more

The true spirit of TCF: Helping out to help the brand

Colin Brown, CEO of Aryza, talks about how if we can truly help a customer in moments of need, not only can it create a positive outcome for the customer themselves, but also really help to build a business’s brand. It is about doing the right thing. See the full interview and find out more about Aryza-Here.… Read more

AI’s dirty secret

Paul Jozefak from Receeve talks about AI, and how machine learning can be used to transform the collections process, and some of the first steps to think about to start. See the full interview and find out more about Receeve-Here.… Read more

Managing without face to face meetings

In discussion with Gareth Bailey and Martin O’Donnell from DebtStream. They talk about have they have managed without face to face meetings with implementation, what has been difficult, and some of the benefits of being remote. See the full interview and find out more about DebtStream -Here.… Read more