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Growing guidance – a new baseline

The big development this week was the release, from the FCA, of finalised guidance for treatment around vulnerable customers. Much of this reflects some of the best practices we already see within financial services and other leading industries, and indeed it was been broadly welcomed by the industry. However, with this guidance we see more formal regulatory scope for enforcement, at regulated firms in particular. The regulatory compliance bar is raised a little higher once… Read more

Half term – half time

Things seemed to slow this week. Maybe it was because it was half term at school or maybe we are just more in a rhythm. Mind you in the wider world there were still a few stories that caught the eye. Bitcoin First was the eye-watering increase in the price of Cryptocurrency in general and Bitcoin in particular, reaching over $50,000 last week. This has been a 5 fold increase in the last year alone.… Read more

Mining new data for new value

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With the move of much of our lives online, digital interaction has now become almost everyday. Development and configuration does take time however and this week I seem to have mainly spent setting up some digital infrastructure behind the scenes here. What particularly struck me however, and spending time with the detail, is the level of information and tracking now available. Much of this is in contrast to the typical data used common customer journeys,… Read more

Peak Digital: Are we starting to see some limits?

With lockdown, many of us have transformed how we work, shop and use services from companies. As a result, and also through necessity, there has been widescale digital implementation and adoption. New habits have been created for employees and customers alike. One good example of this is the workplace. For those that can work at home, what was previously office based interaction, has now turned into digital interaction, including lots of video calls. The digital… Read more

Viral Opinions – Lessons from a crisis

With all the talk of vaccines, delivery and contracts this week much of the news from the financial services industry again seemed lost in the mix. It was still there, but for the moment COVID the vaccine scandal has dominated the news. There were however still some takeaways from this. Undoubtedly what became increasingly clear was the value and need for good legal advice. When push comes to shove, and there has been a lot… Read more

How to climb a mountain – a step at a time

This week, the general stupor from the holidays seemed to lift and we all found ourselves standing in bright sunshine, staring at each other. It dawned, maybe, just how high the mountain of work for 2021 is. A sense of urgency has returned. So it was a burst of activity on the current challenges on the horizon. Breathing Space. This new consumer regulation is due to go live in May. Although this was being discussed… Read more