Event Summaries

A super day at the VRS conference in Nottingham yesterday. Some notes from the early sessions below. Great to see so many people supporting VRS and just how much it has growth. It really feels like the time is now around data sharing and embedding into collections (and wider) processes. …. we even got the music played (w/ credit to Kevin Still) Key Take Aways Vulnerability should be treated as a core design consideration, not an exception. The discussion repeatedly… Read more

A great day in Manchester talking about affordability, assessment of ablity to pay and income maximisation in the UK. Some common themes; troubling changes around worsening affordability, the building of trust across the credit lifecycle and some ideas to really help.Some notes from the session to follow below, plus the music video supporting the event.w/ thanks to Paylink, Arum Global, Mega.AI, IE Hub, Hope Macy, Inicio.AI, Policy in Practice, Welfare Together and Finvence for sponsoring the event. The Affordabilty Summit… Read more

A super engaging day talking about affordability, affordability assessment and customer engagement in Canada. It is always interesting how so many of the challenges are similar, which can lead to some great insights.Some notes from the session to follow below, plus a music video to support the event.w/ thanks to TransUnion, Bridge Capital Partners, Symend for sponsoring and SmartI&E for partnering on this event The Affordability Summit brought together industry participants from across the financial services ecosystem to examine the… Read more

A nice end to the year, gathering folks from across the Debt Support sector to discuss some of the latest developments in the regulatory landscape, data and technology, with a view to 2026. Interesting summary of themes and what is bubbling. Some notes from the session below.w/ thanks to MEGA.AI for sponsoring the afternoon. Key Take Aways The UK collections and debt solutions sector is broadly stable but operating under sustained pressure from higher funding costs, refinancing, and debt restructuring,… Read more

A interesting deep dive into the enforcement sector, the consultation and implications of the vulnerability and ability to pay standards from the Enforcement Conduct Board.Some notes from the session below. Key Take Aways ECB is introducing new enforcement standards with a vulnerability-first mindset that supports safer enforcement.Vulnerability is shifting from a binary approach to assessing “vulnerable to what”, replacing older checklist models.Enforcement may proceed where vulnerability is present if harms are assessed and it is safe and appropriate to continue.Higher… Read more

2025 Survey Questions Another great think tank for 2025 with Credit Connect. I always enjoy this event as a way to sum up the year and start to kick off thinking about 2026. Interestingly there was definitely a heavy regulatory and data theme this year… there has been a lot of activity in this space. I suspect the focus on data, and the backend engineering work to collate and organise data, is going to be a big focus for next… Read more