UK Energy Market – Collections Process – June 2024
Just updated the research from feedback on the UK energy market and the collections process.
This covers all key residential suppliers in the UK market and collections associated feedback up to June 2024. A couple of key themes remain
KEY THEMES
Poor Customer Service
Instances of rude customer service representatives hanging up on customers without warning.Ineffective escalation processes, with repeated promises of callbacks that are not fulfilled.Customers experiencing significant frustration due to being passed between departments without resolution.
Incorrect Billing… Read more