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2026 Global Collections and Recoveries Trends – Benchmarking Year End 2025

We are updating our survey on Collections and Recoveries Trends and Benchmarking, once again, at the end of 2025. (now the 3rd year) The study covers all markets and market sectors. Participants get a first look at the results for free to inform their strategy and get access to insights. The survey can be anonymous, please fill out what you can. Results will be anonymised and aggregated. Remember to click the option to expand and access more detail. At the… Read more

2026 Global Collections and Recoveries Trends – Quick Topic Take

This topic, quick take, is part of our survey on Collections and Recoveries Trends and Benchmarking for 2026. The study covers all markets and market sectors. Participants get a first look at the results for free to inform their strategy and get access to insights. The survey can be anonymous, please fill out what you can. Results will be anonymised and aggregated. Remember to click the option to expand and access more detail. At the end you can select and… Read more

2026 Global Collections and Recoveries Trends – Quick Take

This quick take, is part of our survey on Collections and Recoveries Trends and Benchmarking for 2026. The study covers all markets and market sectors. Participants get a first look at the results for free to inform their strategy and get access to insights. The survey can be anonymous, please fill out what you can. Results will be anonymised and aggregated. Remember to click the option to expand and access more detail. At the end you can select and option… Read more

Job Losses

Job Loss tracking dashboard, based on analysis of daily news feed, and items that mention job losses. Analysis of trends, both in terms of total job losses and number of unique company names mentioned Companies highlighted, but without specific job loss figures are recorded in a separate column (this is often a precursor to figures being announced) Dashboard allows drill-down capability, by month and by company, including reference to original source text NOTE: Some duplicates may appear due to reporting… Read more

Secrets of Digital Collections Strategies

The last couple of weeks I have been spending some time with the Digital DRA team discussing digital collections and their digital approach debt resolution. They have been up for a couple of awards, including one for work with E.ON Next, so I have been itching to understand their… their secret sauce… What is key to a great digital collections strategy? It is a question I am often asked, both in the UK and other markets, so thought it It… Read more

Digital collections effectiveness

New report from our survey on digital collections effectiveness. A couple of trends stood out Digital is a good means for initial contact or starting customer engagement. Shake things up - use diverse templates and approaches Once engaged human connection and interaction becomes increasingly important Old channels still important for no-contact segments ContactEffectivenessSurveyFinal... Access this content for FREE by signing up for ROAR Membership. Join with a Basic (free) or Plus membership (for extra features). Create an account by clicking… Read more