New report from our survey on digital collections effectiveness. A couple of trends stood out Digital is a good means for initial contact or starting customer engagement.Shake things up - use diverse templates and approachesOnce engaged human connection and interaction becomes increasingly importantOld channels still important for no-contact segments ContactEffectivenessSurveyFinal ... In order to access this content ROAR Membership Plus is required. Join or add this to your existing account here. Username or E-mail Password Remember Me Forgot… Read more
New report from our survey on Global collections effectiveness - across multiple markets. A couple of trends really stand out The consumer appears to be under increasing strain which is only gradually starting to flow through to collections volumes.However, many customers are new to the collections process and have currently have a good credit rating. Some of these consumers are using additional borrowing to help make ends meet, and this could represent a large future risk (and future collections volumes)Digital… Read more
New data update today on house price trends in England and Wales, quickly run through a dashboard. What is interesting is how London in particular has outstripped the rest of the country in terms of house prices, and have smaller average property sizes. Generally the south, east (towards Norfolk) and East Midlands has also seen an increase benefiting from being in London's orbit. This data is up until 2021, and bringing this up to day from these headlines this morning....… Read more
Credit Union performance benchmarking data from February 2023. ... In order to access this content ROAR Membership Plus is required. Join or add this to your existing account here.
Survey and temperature check on opinions around remote working post-pandemic. The situation does appear to be evolving over time. Have your say here... Remote working survey ... In order to access this content ROAR Membership Plus is required. Join or add this to your existing account here.