ROAR Knowledge Base

Financial Crime: Update Training

Financial crime continues to be a hot topic and this training aims to equip participants with essential knowledge to identify and prevent financial crimes. Learning objectives include understanding regulatory requirements, recognising red flags, and implementing effective compliance measures. This training is crucial for fostering a culture of integrity and safeguarding the organisation against financial misconduct. More details Want to know more, contact us for more information.

PS24/2 Strengthening protections for borrowers in financial difficulty

Recent updates to the FCA’s CONC 7 rules (PS24/2) represent a significant advancement in protecting consumers facing financial difficulties, particularly those using mortgage and consumer credit products. These changes, set to take effect in November 2024, are crucial as they provide stronger, more comprehensive support mechanisms for individuals at risk of or already experiencing financial hardship. By integrating key aspects of the coronavirus Tailored Support Guidance (TSG) into formal regulations, the new rules extend beyond temporary pandemic-related relief, making consumer… Read more

Debt Collection Industry Events: UK

The UK has a rich set of events held for the Arrears management and debt Collections industries. Some of these are for specific sectors, processes or general areas with Collections related content. Listed below are public events, which offer sponsorship opportunities or are available to attend as a delegate. In addition, many companies also hold individual events, in person or webinars, which are usually promoted on LinkedIn or by direct invite. Industry Media Credit Strategy events link Credit Strategy hold… Read more

Consumer Duty Update – Upcoming Questionnaires

Interesting discussion with Kevin Still, an update on Consumer Duty deadlines and also some of the recent questionaires being released by the FCA. What to expect and what does this mean longer term at it links to the Consumer duty rollout.If you are interested in completing the vulnerability readiness assessment this is available here. For similar summaries and updates subscribe to the RO-AR.com newsletter. Key Takeaways Significance of Recent FCA Actions: The FCA’s fines on HSBC (£6 million) and Marks… Read more

[RECORDING] Intelligibility Design

Recording and notes from the recent webinar: Designing communication to support and get results – embedding intelligibility in the debt management sector The discussion focused on how organizations can improve their documents and messages to be more understandable and engaging for consumers. This involves a shift from just ensuring readability to enhancing intelligibility, which includes making the language more accessible, structuring information logically, and providing context for better comprehension. The presentations covered practical applications, including a case study from StepChange,… Read more

Debt Collections Global Survey Webinar

Summary A recent webinar, hosted by Chris Warburton from ROStrategy and Marios Siapas from Exus, delved into the latest trends in the collections and recovery industry, based on a comprehensive survey conducted in Q3 of 2023. The webinar offered valuable insights into the evolving landscape of collections strategies, the impact of economic factors, the integration of technology in collections processes, and the industry’s approach to customer engagement and vulnerability. Take part in the survey to get the final results ->… Read more