[INSIGHTS]: Joined Up: Supporting Debt Advice Clients Through Strong Referral Partnerships
ABOUT: Highlighting New Insights on Debt Advice Referrals
LINK: https://www.bristol.ac.uk/media-library/sites/geography/pfrc/documents/Joined%20up_web.pdf
Summary The University of Bristol’s Personal Finance Research Centre (PFRC) published a report in November 2023 focusing on debt advice referrals. This briefing introduces new findings regarding the functioning and improvement of debt advice referrals within a complex ecosystem. The report reveals that 59% of StepChange Debt Charity’s clients have been involved in either inward or outward referrals, often engaging with multiple organizations, indicating a fragmented and complicated referral process.… Read more