Full Interviews

Full length interviews with key industry figures

Getting ahead – flagging potential for future financial difficulties

James Fell from Credit Canary discusses some of the gaps he has seen in assessing both new and existing customers for creditworthiness and the likelihood of financial difficulties. The timeliness of the information and the detail shared have both been barriers to forecasting forward. With pressing issues from the cost of living, and dynamics changing from what they have been historically, it is becoming ever more important to head off issues and provide solutions…. especially… Read more

2023 predictions & what happened in 2022

Wayne Brown from Alvarez and Marsal and I caught up at the end of 2022 to discuss what happened in 2022 (it was quite the year)… and building on their whitepaper, what is the outlook, and what do they feel the key themes be for 2023. Read more about their predictions for 2023 in their white paper -here Find out more about Alvarez & Marsal-Here.… Read more

Moving upstream?… Debt Advice in a changing economy

In this interview with Vanessa Northam from StepChange we discuss the current situation, with the increasing cost of living affecting everyone, and what they are seeing within their sector and the need for Debt Advice. It is clearly going to be hard to predict in detail where this will impact, but we do know that it will also start to impact new cohorts of customers in new ways too, with impacts being seen in different… Read more

Communications Revolution – It is all still changing

In this interview with Paul Jozefak from Receeve we catch up on what has changed since our last discussion. There is definitely now a move towards execution and implementation of digital capability post the pandemic, with some trepidation of what may be due to happen with energy costs and inflation. Contacting customers early, pre-collections, marketing avenues of support for customers that could be available should they fall into arrears, is an opportunity now. Doing this… Read more

Engaging Content – Messaging to the fore?

In this full interview with James O’Hare from Link UK, we discuss some of the latest developments in messaging and communications. In particular how businesses are having to adapt to handling consumers’ shorter attention spans and how delivering richer content to mobile devices can really help… it this the end of the webpage? Maybe it is! Find out more about Link UK -Here.… Read more

Data, Contact, Customer Journey – making the most of digital

In this full interview with Matt Whale from DebtStream we chatted about the most recent developments in Digital and Collections. This has clearly evolved from being a necessity for many companies to stay in business to now being a necessity for customers, so a need to stay in business. However, this is still evolving and there is now much more nuance and understanding of how digital is not an endpoint but a tool to help,… Read more