Interview Queue

We’re thinking in 12 month cycles now

Paul Jozefak CEO of Receeve talks about the knock on effects from the pandemic on the economy.It is the indirect impacts 2 or 3 levels in that are going to be hard the predict and will take time to play out, for customers and the collections industry. See the full interview and find out more about Receeve-> Here.

What’s next for digital?

In discussion with Mark Sussex from illion.Mark provides his perspective on what he seems as the next trend within digital, and how having a variety of tools to help customers is likely to be important and needed. See the full interview and find out more about illion-> Here.

Across the world: Collections impacts

In discussion with Mark Sussex from illion.Mark provides his perspective on how he has seen differing impacts with different timings in different markets for collections processes due to COVID19. See the full interview and find out more about illion-> Here.

Adopting digital: thinking about things differently

In conversation with Bernie Smith from Made to Measure KPIs. In this clip we talk about how digital transformation has helped us during lockdowns, however, Bernie reflects on whether we are really using many of their tools their maximum capability and whether we still need to shift our thinking a little further? See the full interview and find out more about Made to Measure KPIs-> Here.

Too many measures: thinking about what to measure and pick as KPIs

In conversation with Bernie Smith from Made to Measure KPIs. Here we discuss the perennial issue of just what to measure. Sometimes there are just so many things we can measure it is easy to get lost in the detail. What is critical is selecting the right KPIs that can drive the right outcomes.Here Bernie talks about some of the best methods he has used, from his experience working with a wide range of organizations.… Read more

Submarine KPIs: New measurements/KPIs needed for the new environment

A conversation with Bernie Smith from Made to Measure KPIs. We chat about the changing nature of performance measurement as a result of the lockdown restrictions and COVID pandemic. It is leading to a slightly different, more data-driven, approach. See the full interview and find out more about Made to Measure KPIs-> Here.