Interview Queue

Augmented Intelligence

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In conversation with Jonathan Drechsler, head of business development at Recordsure. In this clip Jonny explains what speech analysis can and cannot be used for. It is all about identifying areas of risk, for further investigation or human interaction (to mitigate risk), rather than solely automating processes. As such it offers a tremendous opportunity to focus limited time for reviews on the most important cases across the entire customer base, not just a limited sample.… Read more

Helping frontline staff

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In conversation with Jonathan Drechsler, head of business development at Recordsure. Here Jonny discusses how speech analysis for QA is more than just monitoring compliance. It also allows for greater efficiency, enabling the team to focus on the interaction itself in as much as recording what has happened. See the full interview and find out more about Recordsure -Here.… Read more

Right channel comms

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In conversation with Jonathan Drechsler, head of business development at Recordsure. Here Jonny discusses how financial services are thinking about communication channels as an ecosystem these days, it is all connected. Linking this all together in an omnichannel approach offers a tremendous view of the customer, however, is about using the right channel at the right time for the type of information needed. See the full interview and find out more about Recordsure -Here.… Read more

Increasing regulatory focus on customer outcomes

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In conversation with Damien Burke, Partner at 4Most. In this clip Damien talks about the increasing regulatory focus on the customer journey, emphasizing finding the right treatment and outcome for customers. Granularity and sophistication of decision-making is now all increasing. It is now starting to be expected to be in place. See the full interview and find out more about 4most -> Here.

Property has important data for customer insights

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In conversation with Paul Rout, SVP consultancy sales at Whenfresh, he explains how property is at the centre of most of our lives and as such associated data can provide valuable insights for many customer-related areas. See the full interview and find out more about WhenFresh -> Here.

Climate change and risk

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In conversation with Paul Rout, SVP consultancy sales at Whenfresh. Climate change has become an up-and-coming topic for credit risk teams and it is of no surprise that property and climate datasets can be invaluable in this risk assessment. However, as Paul also explains there is a big customer service and collections prevention angle here too. It can really help. See the full interview and find out more about WhenFresh -> Here.