A portal of resources for implementation of the new Customer Duty for Financial Services, from the Financial Conduct Authority in the UK.
See also our online Consumer Duty – UK Management Training
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July 2023 : Readiness and increasing Regulatory Alignment
Consumer Duty : Awareness and Regulatory Alignment FCA: 10 Readiness Questions Direct link to survey
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June 2023: Latest Updates
Debt Packagers, Borrowers in Financial Difficulty, and the Consumer Duty Two new sets of announcements this month. PS23/5 – Policy… Read More »June 2023: Latest Updates
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May 2023: Updates with a few months to go
Prepping for Consumer Duty: Evidencing Outcomes and Cultural Change With annoucements coming thick and fast, and less than 70 days… Read More »May 2023: Updates with a few months to go
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[INSIGHTS]: CP21/30 Proposals for new rules
External Links: https://www.fca.org.uk/publication/consultation/cp21-30.pdf Summary This PDF file provides information on the feedback and final rules regarding debt packagers. The document… Read More »[INSIGHTS]: CP21/30 Proposals for new rules
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[INSIGHTS]: ISO 22458 BSI Comparative Standard
External Links: https://knowledge.bsigroup.com/products/consumer-vulnerability-requirements-and-guidelines-for-the-design-and-delivery-of-inclusive-service?version=tracked&tab=preview Summary A PDF file comparing British Standard (BS) 18477:2010 to International Organisation for Standardisation (ISO) 22458, highlighting… Read More »[INSIGHTS]: ISO 22458 BSI Comparative Standard
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[INSIGHTS]: BSI Kitemark for inclusive services
External Links: https://www.bsigroup.com/en-GB/kitemark/services/inclusive-service/ Summary The BSI Kitemark for inclusive service is a mark of trust that showcases a business’s adherence… Read More »[INSIGHTS]: BSI Kitemark for inclusive services