DEMSA Column: New vulnerability report / Comparing EAs with DCAs / QA Frameworks / Insolvency stats / Collaborations / Events

In today’s bulletin:

General update
Consumer Understanding under the Consumer Duty
Quality Assurance Frameworks under the Consumer Duty – 21/2/2025
New guide to assist people with additional support needs
Personal Insolvency statistics – January 2025
Collaborations
Events

General update
I have steered away from any Rachel Reeves stories this week as we have had a rebellion from FCA-regulated ‘complaint handlers’ being compared with ‘economists’. People Management has examined the wider implications of career history embellishments and false information after inconsistencies on chancellor’s LinkedIn profile were attributed to ‘administrative error’. This comes as business secretary Jonathan Reynolds has been accused of fabricating his CV, claiming to be a solicitor despite never qualifying.
Link: https://www.peoplemanagement.co.uk/article/1907108/rachel-reevess-online-cv-controversy-hr-learn-detecting-resume-fraud  
FCA policy on email deletion

On the topic of fake news, the FCA...

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