Newsletter Key Themes ¦ Industry and Regulatory Developments – DEMSA

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Financial Conduct Authority (FCA) Updates and Consumer Duty

FCA Speeches and Releases on 20 February 2024: The FCA issued several key documents, including a speech by Sheldon Mills focusing on closed products. These releases are crucial for understanding regulatory expectations and preparing for future compliance, especially for debt buyers. FCA PublicationsIntelligibility Event Outcomes: Held on 21 February 2024, this event provided insights into delivering product and pricing information effectively, aligning with FCA's focus on customer understanding and transparency. Such knowledge helps firms enhance their communication strategies to support customer outcomes. Event SummaryFair Value Assessments under Consumer Duty: With the FCA's emphasis on fair value, businesses must rely on solid data and evidence to justify their products' value to customers. This is particularly relevant for financial services, credit management, or d...

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