DEMSA Key Themes ¦ Industry and Regulatory Developments

Find the full DEMSA newsletter and commentary here

1. Regulatory Compliance and Industry Oversight

FCA Mystery Shopping and Financial Promotions: The Financial Conduct Authority (FCA) is intensifying its focus on financial promotions, especially around the transparency of fees and services. This includes mystery shopping activities to ensure compliance. For professionals in financial services, staying abreast of these compliance requirements is crucial to avoid regulatory penalties and maintain customer trust. FCA statement on judicial review of debt packager measuresCP23/30: Operational Resilience: This consultation highlights the increasing reliance of UK financial firms on third-party services and the associated systemic risks. Professionals must ensure robust operational resilience plans are in place, reflecting a comprehensive understanding of necessary technology and data security. FCA's Operational Resilience Consultation

2. Technological Advancements and Adaptations

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