DEMSA Newsletter ¦ Summary

What you need to know this week

  • Ofgem has set the energy price cap at £1,717 starting from 1st October 2024, reflecting a 9.5% increase.
  • StepChange reports ongoing difficulties for households managing energy bills despite recent price falls.
  • Changes to Winter fuel payments will affect over 10 million older people, removing a £300 benefit.
  • Research indicates significant struggles among older people in managing water bills.
  • AI reliance could increase vulnerabilities to cyberattacks and data breaches.
  • The UK Finance Annual Mortgage Conference emphasised the need for supporting vulnerable customers.
  • Enforcement remains the last resort for unpaid traffic penalties, as highlighted by CIVEA.
  • Personal insolvency statistics for July 2024 show a noticeable increase in DROs following eligibility adjustments.
  • The debate on automating DRO eligibility assessments for efficiency is under discussion.
  • AI’s role in data protection within the generative AI supply chain is a priority for the ICO.
  • Training on vulnerability management scheduled for 14th October 2024, focuses on practical applications in financial services.

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