General update
Chris Warburton and I discussed the recent announcements from the FCA and the UKRN “Dear CEO” letter. This follows my ‘one month to go’ Blog around the Consumer Duty. Peter Wordsworth also posed some questions & answers that we addressed in this Blog with contributions from Frank Brown.
Link: https://vimeo.com/841825472/d5bb550064?share=copy – full video
Link: https://www.linkedin.com/pulse/consumer-duty-one-month-go-kevin-still-consulting/
MAT Outcome Report
Last year, through its National Debtline and Business Debtline, the Trust helped 140,980 individuals and small business owners to tackle their debts, with 1.87m visits to its advice website. 29,260 were helped by webchat. 41% contacting National Debtline do not have enough coming in to cover essential costs.
The report also outlines recent service enhancements underway at both National Debtline and Business Debtline. This includes a new National Debtline Partnership, which offers a telephone ca...
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