DEMSA update: Ofgem / Ofwat / UKRN / Consumer Duty / Debt Advice / Personal insolvency / Collaborations / Training

In today’s bulletin

General updateCredit information market study BlogCredit Union & Community Bank event on 12 December – IVA workshopOfwat - Service for all vulnerability guidanceOfgem publishes support for 'at risk' customersPublic consultation: UKRN Strategy 2024-27Personal insolvency statistics – November 2023FOS Quarterly Complaints – Q2 2023/24Collaborations & acknowledgementsEventsTraining

General update

We are expecting another FCA ‘portfolio’ letter early in the New Year and then a countdown to the CONC 8 review. It should come as no surprise that this will align with the key messages from the webinar of 6 December 2023 and the specific messages of Roma Pearson. Changes to the FCA application pages on their website from 13 December also reinforce these messages and that the Consumer Duty is now baked into almost every communication.

Consumer Duty reporting by July 2024

Following discussions with those already engaged with the FCA and/or supplying infor...

In order to access this content a ROAR Insight: Demsa option is required.

Join or add this to your existing account here.