In April 2023, 27% of new clients cited the cost-of-living as their main reason for debt, up from 15% a year ago (April 2022). 58% were in arrears with their dual fuel bills. 62% of StepChange clients were women.
For the fourth consecutive month, client volumes were higher than during the same month in 2022. In April 2023, 14,512 clients accessed full debt advice, which is 15% higher than April 2022 (12,629).
UK Finance quarterly trends report
The differences between discrete cohorts of customers in arrears reinforce the need for a tailored, rather than one size fits all, approach to helping those struggling in the current environment.
Consumer Duty interview with Chris Warburton
The interview around the recent CP23/13 and Duty update is gatherin...
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