In this clip Vanessa Northam from StepChange discusses how customer expectations are changing in Debt Advice too, post-pandemic with the move to digital.
Ensuring effective signposting is ever more important across all contact channels now, to make sure customers can access support. It has been an area of focus, with progress being made.
Find out more, interviews and video clips->Here.
RO-AR newsletter
Receive notifications of new content notifications: Subscribe here - unsubscribe anytime
