Informing Risk Operations Strategy
Annual industry gathering bringing together lenders, regulators, professional services and stakeholders for keynotes and panels on regulatory reform, Consumer Duty, motor finance, financial inclusion, technology/AI and complaints handling. Location: Leeds (dinner at The Met Hotel, Leeds) | Organiser: CCTA – Consumer Credit Trade Association View event details / register
The FCA’s annual public meeting, where the regulator reports on its work and answers questions from stakeholders. Format: Hybrid – in person and streamed online | Location: Edinburgh (hybrid – also streamed online) | Organiser: FCA – Financial Conduct Authority View event details / register
Conference on supporting customers experiencing financial difficulty, covering collections, forbearance and vulnerability best practice. Location: Not specified (in-person) | Organiser: UK Finance View event details / register
Described as the industry’s largest event of its kind, focused on customer engagement and experience; free to attend for eligible end-user attendees. Location: Evolution London, Queenstown Road, Chelsea Bridge, Battersea, SW11 4NJ | Organiser: Engage Customer Summit (London) View event details / register
StepChange’s annual partner conference for sector leaders on debt advice and vulnerable consumer issues, supported by Credit Strategy this year; held the same day and venue as, and followed by, the Collections & Vulnerability Awards. Location: The Point, Emirates Old Trafford Stadium, Manchester | Organiser: StepChange View event details / register
Awards recognising collections professionals across Financial Services, Utilities and Telecoms leading on tackling customer vulnerability; 20+ categories. Location: The Point, Manchester | Organiser: Credit Strategy (incl. Credit Week, Credit Awards) View event details / register
ICO’s free flagship annual conference for data protection and FOI practitioners; last year’s edition drew nearly 7,000 attendees. Format: Online (Webinar) | Organiser: ICO – Information Commissioner’s Office View event details / register
FLA’s biennial conference on major regulatory reforms in consumer credit and motor finance, with FCA/FOS keynotes covering Consumer Credit Act reform, outcomes testing, FOS reform, AI, broker oversight and regulatory risk. Format: Online (Webinar) | Organiser: FLA – Finance & Leasing Association View event details / register
Forum on AI in collections, arrears and debt management – what’s real, what works, what regulators require – with speakers from UK Finance, StepChange, MALG, PayPlan, Money Wellness, CICM, CSA, BSI, Exus, MEGA.AI, Avoira and RO-AR.com. Location: BSI, Davy Avenue, Knowlhill, Milton Keynes, MK5 8PP | Organiser: RO-AR.com View event details / register
MAPS’s flagship annual UK-wide campaign encouraging open conversations about money; partner organisations run linked events and webinars during the week. Format: Online (Webinar) | Organiser: MAPS – Money and Pensions Service View event details / register
MALG’s flagship annual conference for the debt advice sector, with a keynote from Claire McColgan CBE, a fireside chat with the FCA’s Alison Walters, and sessions on consumer miscommunication, credit data, marginalised communities and AI in debt advice. Location: St George’s Hall, Liverpool | Organiser: MALG – Money Advice Liaison Group View event details / […]
UK Finance’s flagship annual industry dinner. Location: London | Organiser: UK Finance View event details / register