BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//RO-AR - ECPv6.0.11//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:RO-AR
X-ORIGINAL-URL:https://www.ro-ar.com
X-WR-CALDESC:Events for RO-AR
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250918T090000
DTEND;TZID=Europe/London:20250918T160000
DTSTAMP:20260430T013221
CREATED:20250814T084155Z
LAST-MODIFIED:20260109T133811Z
UID:15107-1758186000-1758211200@www.ro-ar.com
SUMMARY:Don’t be Prehistoric – The new world (in utilities)
DESCRIPTION:A unique opportunity and event to catch up with peers in the industry… swap notes… compare processes… all to help customers and your firms performance. \nWe have some excellent speakers… an industry overview and what will be a great discussion… \nA private event for the industry – if you are in Energy\, in Utilities and run an arrears or collections process – register your interest today. \n\nRO-AR will be speaking: Roundtable Chair \n 
URL:https://www.ro-ar.com/event/dont-be-prehistoric-the-new-world-in-utilities/
LOCATION:Nottingham\, United Kingdom
CATEGORIES:UK
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250918T080000
DTEND;TZID=Europe/London:20250918T170000
DTSTAMP:20260430T013221
CREATED:20250814T084533Z
LAST-MODIFIED:20250814T090218Z
UID:15112-1758182400-1758214800@www.ro-ar.com
SUMMARY:Utility Week:  Debt and Vulnerability Conference
DESCRIPTION:A recent Uswitch survey reveals consumer energy and water debt is at an all-time high\, reaching £3.1 billion in 2024\, the highest rate since records began. Increasing debt and vulnerability means energy and water suppliers are facing multiple new challenges to protect vulnerable groups\, finding a balance between affordability\, sustainability\, and financial stability. \nWhile the barriers are significant\, the opportunities to build a more inclusive\, efficient\, and supportive energy and water ecosystem are vast. For that reason\, this year we will put solutions at the heart of the agenda. To effectively tackle debt and vulnerability\, it will be crucial to embrace innovation\, ensuring compliance while driving efficiency\, and a customer-first mindset. \nUtility Week’s Consumer Debt & Vulnerability Conference will help industry to navigate these constantly evolving times\, adapt to new vulnerability trends\, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies\, innovate through personalisation\, data and digitalisation\, and consider new ways of working to serve and protect the customers most in need of help. \nUtility Week’s Consumer Debt & Vulnerability Conference will help industry to navigate these constantly evolving times\, adapt to new vulnerability trends\, and harness the power of consumer insight and engagement to support the most vulnerable. It will bring together utilities and their partners to drive truly collaborative strategies\, innovate through personalisation\, data and digitalisation\, and consider new ways of working to serve and protect the customers most in need of help. \n  \n 
URL:https://www.ro-ar.com/event/utility-week-debt-and-vulnerability-conference/
LOCATION:Birmingham\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250911T080000
DTEND;TZID=Europe/London:20250911T170000
DTSTAMP:20260430T013221
CREATED:20250724T105737Z
LAST-MODIFIED:20250814T083511Z
UID:14859-1757577600-1757610000@www.ro-ar.com
SUMMARY:CSA: UK Credit & Collections Conference 2025
DESCRIPTION:Credit Services Association’s (CSA) UK Credit & Collections Conference (UKCCC) (in association with Data on Demand) is the flagship annual event for the collections and debt purchase sector. Open to both CSA members and non-members\, it brings together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. \nThe UKCCC & CSA Awards returns to Radisson Blu Manchester Airport on 11 September 2025\, a venue with first-class facilities and excellent transport links. \nThe 2025 event will again feature a packed programme including high profile keynote presentations on future trends and breakout sessions\, as well as a bustling exhibition showcasing the latest industry innovations. Conclude your day at the UKCCC Gala Dinner where the CSA Awards recognise the dedication and commitment shown by firms\, teams\, and individuals working in our industry. \nRO-AR will be speaking: FOS reform and regulatory considerations for complaints and client deadlock \n  \n 
URL:https://www.ro-ar.com/event/csa-uk-credit-collections-conference-2025/
LOCATION:Manchester
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250909T100000
DTEND;TZID=Europe/London:20250909T121500
DTSTAMP:20260430T013221
CREATED:20250814T082316Z
LAST-MODIFIED:20250814T082645Z
UID:15101-1757412000-1757420100@www.ro-ar.com
SUMMARY:MALG North East & Yorkshire Regional Members Meeting – September 2025
DESCRIPTION:The MALG North East & Yorkshire Regional Members Meeting is being held virtually on Tuesday 9 September\, 2025.  \nThe Theme for this meeting is: How will AI influence both the Collections & Advice Process over the next 24 months? \nRO-AR will be speaking: Driving better Engagement with Vulnerable Customers using AI \n  \n  \n 
URL:https://www.ro-ar.com/event/malg-north-east-yorkshire-regional-members-meeting-september-2025/
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250701T080000
DTEND;TZID=Europe/London:20250703T170000
DTSTAMP:20260430T013221
CREATED:20250724T093202Z
LAST-MODIFIED:20250724T093202Z
UID:14835-1751356800-1751562000@www.ro-ar.com
SUMMARY:Credit Week 2025
DESCRIPTION:2025 Credit week\, held at Celtic Manor in Wales\, UK \n 
URL:https://www.ro-ar.com/event/credit-week-2025/
LOCATION:Newport\, Wales\, Newport\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250522
DTEND;VALUE=DATE:20250523
DTSTAMP:20260430T013221
CREATED:20250207T093119Z
LAST-MODIFIED:20250207T093119Z
UID:13318-1747872000-1747958399@www.ro-ar.com
SUMMARY:Credit Connect Technology Think Tank - Spring
DESCRIPTION:  \n 
URL:https://www.ro-ar.com/event/credit-connect-technology-think-tank-spring/
LOCATION:York
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250430T150000
DTEND;TZID=Europe/London:20250430T210000
DTSTAMP:20260430T013221
CREATED:20250207T092857Z
LAST-MODIFIED:20250207T092857Z
UID:13316-1746025200-1746046800@www.ro-ar.com
SUMMARY:Priority Services Register Changes: Post Implementation Status - More Changes Ahead for Utilities (esp Energy)
DESCRIPTION:An update working session\, post deadline\, on the status of changes to the treatment of customers on the PSR. \nContact for more details. \n 
URL:https://www.ro-ar.com/event/priority-services-register-changes-post-implementation-status-more-changes-ahead-for-utilities-esp-energy/
LOCATION:Manchester
ORGANIZER;CN="RO-AR.com":MAILTO:contact@ro-ar.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250402T150000
DTEND;TZID=Europe/London:20250402T180000
DTSTAMP:20260430T013221
CREATED:20250207T092457Z
LAST-MODIFIED:20250207T092457Z
UID:13313-1743606000-1743616800@www.ro-ar.com
SUMMARY:Collected Innovation: Behavioural Science to Enhance Collections Outcomes
DESCRIPTION:ROStrategy and Symend are excited to invite you to Collected Innovation #2 – Behavioural Science to Enhance Collections Outcomes\, the next instalment in our collaborative series on evolving collections strategies.  \nJoin us on Wednesday\, 2 April 2025\, at The Studio Manchester for an interactive discussion with industry leaders exploring how behavioural science and AI improve collections outcomes—delivering measurable value for businesses and customers alike.  \nFeatured speakers:  \n\nAlison Doyle\, PhD\, PMP\, Head of Behavioral Science at Symend \n\n\nBen Rogers\, Head of Digital Collections Strategy at NewDay  \n\n\nWill Marshall\, Senior Project Manager at Octopus Energy (tbc) \n\n\nChris Warburton\, CEO of ROStrategy  \n\n\nBrendan Gilmore\, Managing Director of BPG Strategy \n\n  \nWhat to expect:  \n\nExpert Insights – A primer on behavioural science and its impact on collections\, led by Alison Doyle\, PhD (Symend). \n\n\nThe Limits of Generic AI in Collections – How purpose-built AI outperforms generic AI in understanding human behaviour and decision-making. \n\n\nInteractive Panel Discussion – Industry leaders share real-world applications of behavioural science and AI in collections. \n\n\nLive AMA Session – Ask Alison Doyle your pressing questions about integrating behavioural insights into collections strategies. \n\n 
URL:https://www.ro-ar.com/event/collected-innovation-behavioural-science-to-enhance-collections-outcomes/
LOCATION:Manchester
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250320
DTEND;VALUE=DATE:20250321
DTSTAMP:20260430T013221
CREATED:20250207T092000Z
LAST-MODIFIED:20250207T092000Z
UID:13310-1742428800-1742515199@www.ro-ar.com
SUMMARY:Callisto Multiverse
DESCRIPTION:The Callisto Multiverse Forum is the UK’s first truly international gathering of Credit and Order-to-Cash experts. \nAlready\, we’ve confirmed participants from 9 countries and 20 companies\, with many more joining daily.\nWhether you’re in: Risk management\, Collections\, Cash application\, Billing and invoicing\, Master data management\, Dispute resolution\, Reporting\, Working capital management\, Treasury \,AI and technology\, Project management\, Implementations and transitions\, Talent development\, Shared services\, this forum has something for everyone. \n? Why Attend?\nExperience the unique Callisto Forum atmosphere\nConnect with 200 industry leaders and peers\nExplore innovative strategies and solutions\nShape the future of our profession together \n? Discover the full programme here:\nhttps://lnkd.in/eCy4CHff \n?️ Register now (it only takes a few minutes!): https://lnkd.in/d3qBgjkS\n \n 
URL:https://www.ro-ar.com/event/callisto-multiverse/
LOCATION:London\, London\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250306T160000
DTEND;TZID=Europe/London:20250306T170000
DTSTAMP:20260430T013221
CREATED:20250207T090847Z
LAST-MODIFIED:20250207T090925Z
UID:13301-1741276800-1741280400@www.ro-ar.com
SUMMARY:2025 Global Collections Benchmarking - Year End 2024 - North America\, Central and South American Session
DESCRIPTION:Every year we survey Credit and Collections professionals and firms globally for a temperature check of the business conditions and issues that are impacting the Risk Operations processes (from Credit through Collections and Recoveries). \nBe it recent changes impacting customers\, new technology or changes in portfolio and financial performance we look to map the latest developments\, capturing the feedback. \nJoin us as we get to discuss and react to the 2024 results… stay informed and be ready for the rest of 2025. \n* All attendees will also get a complementary copy of this years results\, with an opportunity to join for 2025. \n  \n  \n 
URL:https://www.ro-ar.com/event/2025-global-collections-benchmarking-year-end-2024-north-america-central-and-south-american-session/
LOCATION:Online
ORGANIZER;CN="RO-AR.com":MAILTO:contact@ro-ar.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250306T093000
DTEND;TZID=Europe/London:20250306T223000
DTSTAMP:20260430T013221
CREATED:20250207T090523Z
LAST-MODIFIED:20250207T090523Z
UID:13299-1741253400-1741300200@www.ro-ar.com
SUMMARY:2025 Global Collections Benchmarking - Year End 2024 - Asia/Europe Session
DESCRIPTION:Every year we survey Credit and Collections professionals and firms globally for a temperature check of the business conditions and issues that are impacting the Risk Operations processes (from Credit through Collections and Recoveries). \nBe it recent changes impacting customers\, new technology or changes in portfolio and financial performance we look to map the latest developments\, capturing the feedback. \nJoin us as we get to discuss and react to the 2024 results… stay informed and be ready for the rest of 2025. \n* All attendees will also get a complementary copy of this years results\, with an opportunity to join for 2025. \n 
URL:https://www.ro-ar.com/event/2025-global-collections-benchmarking-year-end-2024-asia-europe-session/
LOCATION:Online
ORGANIZER;CN="RO-AR.com":MAILTO:contact@ro-ar.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250227T110000
DTEND;TZID=Europe/London:20250227T170000
DTSTAMP:20260430T013221
CREATED:20250207T090220Z
LAST-MODIFIED:20250207T090301Z
UID:13294-1740654000-1740675600@www.ro-ar.com
SUMMARY:Intelligibility: Consumer Understanding - the next challenge
DESCRIPTION:In this webinar we will discuss the importance of intelligibility in communications\, updating from the event last year and recent updates on regulator expectations. \nBoth numeracy and literacy are elements\, however it is also important how it all fits together; across different and multiple channels (including Bots). \nJoining us will be Kevin Still from DEMSA\, Minesh Patel from Amplified Global and Richard Lane from StepChange\, to discuss these issues and how the world is likely to evolve in 2025. \n  \n 
URL:https://www.ro-ar.com/event/intelligibility-consumer-understanding-the-next-challenge/
LOCATION:Online
ORGANIZER;CN="RO-AR.com":MAILTO:contact@ro-ar.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250129T090000
DTEND;TZID=Europe/London:20250129T120000
DTSTAMP:20260430T013221
CREATED:20250207T091351Z
LAST-MODIFIED:20250207T091351Z
UID:13305-1738141200-1738152000@www.ro-ar.com
SUMMARY:Exclusive Roundtable: Mobilizing Vulnerability Data Sharing at Scale
DESCRIPTION:Join an exclusive gathering of thought leaders and senior executives in the water and utilities industry to discuss mobilizing vulnerability data sharing at scale. This VIP roundtable will focus on actionable insights\, compliance strategies\, and innovative solutions to improve outcomes for vulnerable customers while driving operational excellence. \nSpeakers: \n   •    Helen Lord\, CEO at Vulnerability Registration Service (VRS) \nInsights into the current state of vulnerability data sharing and its impact on compliance and customer support. \n   •    Martin Nielsen\, Chief Growth Officer at MEGA AI \nHow AI-driven solutions are revolutionizing data sharing and operational scalability for essential service providers. \n   •    Kevin Still\, Managing Director at Kevin Still Consulting \nRegulatory landscape\, compliance challenges\, and future trends in vulnerability data sharing. \n 
URL:https://www.ro-ar.com/event/exclusive-roundtable-mobilizing-vulnerability-data-sharing-at-scale/
LOCATION:London\, London\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241107T180000
DTEND;TZID=Europe/London:20241107T230000
DTSTAMP:20260430T013221
CREATED:20231222T140334Z
LAST-MODIFIED:20231222T141006Z
UID:10011-1731002400-1731020400@www.ro-ar.com
SUMMARY:Credit & Collections Technology Awards
DESCRIPTION:
URL:https://www.ro-ar.com/event/credit-collections-technology-awards/
LOCATION:Midland Hotel\, Manchester\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241107T080000
DTEND;TZID=Europe/London:20241107T170000
DTSTAMP:20260430T013221
CREATED:20231222T140447Z
LAST-MODIFIED:20231222T141000Z
UID:10013-1730966400-1730998800@www.ro-ar.com
SUMMARY:Credit and Collections Technology Think Tank
DESCRIPTION:
URL:https://www.ro-ar.com/event/credit-and-collections-technology-think-tank/
LOCATION:Midland Hotel\, Manchester\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240515T100000
DTEND;TZID=Europe/London:20240515T130000
DTSTAMP:20260430T013221
CREATED:20240505T081951Z
LAST-MODIFIED:20240505T082557Z
UID:11149-1715767200-1715778000@www.ro-ar.com
SUMMARY:Introducting the IVA Sustainability Score - Improving Outcomes for All
DESCRIPTION:Agenda \nExploring recent analysis of current voting behaviours\, providing a timely update of the recent developments that have significantly changed the IVA market and deep dive on recent changes. \nThis session looks at how\, using data and technology\, to deliver better outcomes. \nAgenda \n  \n\nWelcome and Introduction to the day\nConsumer Duty and its implications for Creditors when voting on an IVA\nAnalysis of current voting practices and opportunities for change in light of Consumer Duty\nBuilding a sustainability score\, and how this can help IP firms uplift approvals and profitability\nThe Implementation Plan and Commercials\nEquity in IVAs\nQ&A Panel Session\n\n  \n  \n  \n 
URL:https://www.ro-ar.com/event/creditors-ivas-and-consumer-duty-improving-outcomes-for-all/
LOCATION:Manchester
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240327T080000
DTEND;TZID=Europe/London:20240327T170000
DTSTAMP:20260430T013221
CREATED:20240505T081529Z
LAST-MODIFIED:20240505T082108Z
UID:11144-1711526400-1711558800@www.ro-ar.com
SUMMARY:Creditors\, IVAs and Consumer Duty - Improving Outcomes for All
DESCRIPTION:Welcome\, Introductions\, and Agenda\nSimplifying IVA Proposals with equity – Important update for Creditors on IVA protocol\nThe Changing landscape for IVAs and Creditor voting\nConsumer Duty regulatory update and implications for IVA voting\nHow we can use Technology and data to help Creditors make those changes\nPanel Discussion: Evolution not revolution – working with the Industry to help it \n  \n  \n 
URL:https://www.ro-ar.com/event/11144/
LOCATION:Grantham\, Grantham
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240321T080000
DTEND;TZID=Europe/London:20240321T170000
DTSTAMP:20260430T013221
CREATED:20231222T140857Z
LAST-MODIFIED:20231222T140857Z
UID:10017-1711008000-1711040400@www.ro-ar.com
SUMMARY:Online Lending Technology Think Tank
DESCRIPTION:
URL:https://www.ro-ar.com/event/online-lending-technology-think-tank/
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240319T100000
DTEND;TZID=Europe/London:20240319T113000
DTSTAMP:20260430T013221
CREATED:20240306T100953Z
LAST-MODIFIED:20240306T100953Z
UID:10641-1710842400-1710847800@www.ro-ar.com
SUMMARY:Individual Voluntary Agreements (IVAs) - Managing within a Credit Union
DESCRIPTION:This event\, a follow on from the discussion in December\, explores the use and dynamics around the use of IVAs within the Credit Union sector (and PTD in Scotland). \nWe will discuss some of the challenges seen with this insolvency vehicle\, recent data on performance and explore what can be done to reach better outcomes for Credit Union members. \n  \nAgenda \n\nIVAs and the Credit Union Sector – challenges and feedback discussion\nIVA data and performance – Looking at the process in more detail\nIVA process opportunities – Influencing outcomes\nEvent summary conclusion\n\n 
URL:https://www.ro-ar.com/event/individual-voluntary-agreements-ivas-managing-within-a-credit-union/
LOCATION:Online
ORGANIZER;CN="ROStrategy":MAILTO:contact@rostrategy.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240307T080000
DTEND;TZID=Europe/London:20240307T170000
DTSTAMP:20260430T013221
CREATED:20240505T081054Z
LAST-MODIFIED:20240505T081054Z
UID:11142-1709798400-1709830800@www.ro-ar.com
SUMMARY:FourNet: Addressing Evolving Consumer Duty Requirements
DESCRIPTION:  \n 
URL:https://www.ro-ar.com/event/fournet-addressing-evolving-consumer-duty-requirements/
LOCATION:Manchester
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240222T080000
DTEND;TZID=Europe/London:20240222T170000
DTSTAMP:20260430T013221
CREATED:20231222T140649Z
LAST-MODIFIED:20231222T140710Z
UID:10015-1708588800-1708621200@www.ro-ar.com
SUMMARY:Virtual Collections Technology Think Tank 5.1
DESCRIPTION:
URL:https://www.ro-ar.com/event/virtual-collections-technology-think-tank-5-1/
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20240221T100000
DTEND;TZID=Europe/London:20240221T113000
DTSTAMP:20260430T013221
CREATED:20240130T093520Z
LAST-MODIFIED:20240130T093520Z
UID:10223-1708509600-1708515000@www.ro-ar.com
SUMMARY:Designing communication to support and get results - embedding intelligibility in the debt management sector
DESCRIPTION:Supporting customers is not always easy. However if you can’t understand their needs and explain the options generating good customer outcomes is tough.  Evidencing you have done so even tougher. \nIn today’s\, regulatory driven\, world clear\, intelligible\, communication is critical. \nYet\, how do we do it\, know it is working and evidence that improvements are being made? \n  \nIn this session we will explore this topic – intelligible communication. What is it\, what techniques can be used and\, from experience\, what works. \n  \nWith speakers from Amplify Global\, StepChange and DEMSA this webinar will illustrate some of the latest thinking\, share best practice and hands on experience in the redesign of debt advice communication\, to better support customers/clients.  Join us to find out more. \n  \nAgenda \n\nIntroduction\nIntelligibility thinking – with Amplified Global\n\nWhat is it? Why is it important? What difference does it make?\n\n\nGetting the Message – an update from StepChange\, their experience with re-design\nRegulatory direction of travel – an update from DEMSA\nThe art of the possible – 2024 and the future\nWrap\n\n 
URL:https://www.ro-ar.com/event/designing-communication-to-support-and-get-results-embedding-intelligibility-in-the-debt-management-sector/
LOCATION:Online
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231212T100000
DTEND;TZID=Europe/London:20231212T113000
DTSTAMP:20260430T013221
CREATED:20231003T210552Z
LAST-MODIFIED:20260109T140142Z
UID:9157-1702375200-1702380600@www.ro-ar.com
SUMMARY:Arrears & Collections: Latest trends\, ideas and support
DESCRIPTION:We are almost at the end of 2023 and before we break for the holidays it is a good time to take stock of our arrears portfolio and process. \nThis year has been an interesting one\, economic clouds have been building\, and yet arrears levels appeared to remain relatively stable through the summer.  Many customers have had high levels of resiliency\, although for some with higher levels of inflation and increasing interest rates\, this is starting to have a significant impact. \nJanuary\, February and March we are likely to see higher volumes in the collections process and we are looking to discuss the following topics \n\nWhat are others seeing in terms of collections process dynamics today?\nWhat is the outlook for the coming year?\nAre there any earlier indicators or trends we need to look out for?\nWhat support or strategy options are available to help manage increased or changing volumes?\n\nJoin us to find out more – see our latest research data and discuss it with your peers. \n 
URL:https://www.ro-ar.com/event/arrears-collections-latest-trends-ideas-and-support/
LOCATION:Online
ATTACH;FMTTYPE=image/jpeg:https://www.ro-ar.com/wp-content/uploads/2023/10/ChatGPT-Image-Jan-9-2026-02_00_35-PM-S.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231123T073000
DTEND;TZID=Europe/London:20231123T230000
DTSTAMP:20260430T013221
CREATED:20230403T095045Z
LAST-MODIFIED:20230913T112850Z
UID:6391-1700724600-1700780400@www.ro-ar.com
SUMMARY:Credit Connect: 2023 Credit & Collections Technology Awards Ceremony
DESCRIPTION:The Credit & Collections Technology Awards recognise\, excellence and innovation in the UK credit and collections industry. This year eligible organisations will again compete for one of these prestigious Awards which are judged by an independent panel of industry experts. \nThe Awards examine excellence solutions in lending\, credit and collections innovation. The range of categories reflects the widening compliance and best-practice standards in the sector that technological innovation needs to support. The Awards process offers entrants the opportunity to showcase their achievements. Ultimately success at the Awards can be leveraged to promote industry excellence.
URL:https://www.ro-ar.com/event/credit-connect-2023-credit-collections-technology-awards-ceremony/
LOCATION:Midland Hotel\, Manchester\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231123
DTEND;VALUE=DATE:20231124
DTSTAMP:20260430T013221
CREATED:20230403T094904Z
LAST-MODIFIED:20230913T112838Z
UID:6387-1700697600-1700783999@www.ro-ar.com
SUMMARY:Credit Connect: 2023 Credit & Collections Technology Think Tank
DESCRIPTION:The third Credit & Collections Technology Think Tank face to face event will take place on Thursday 23rd November 2023 at the Midland Hotel in Manchester. Stay up to date with what is happening in credit and collections by registering to virtual Think Tanks \n\n\nCredit Connect’s Technology Think Tank series have been part of an online series of panel discussions that have examined collections and lending. We are excited to now launch the face to face version of the event which aims to provide a new\, innovative and unique event in the credit and collections industry calendar. The event seeks to create an engaging environment with the aim of enabling all participants to learn about forthcoming technological innovations. Lenders\, creditors and collections specialists will discuss\, debate and dissect regulatory and thematic business challenges whilst discussing the benefits of technological innovation. \nThe Think Tanks focus on how creditor operations and collections teams can improve business strategy using people and technology. The events aim to arm attending companies with strategies that can be implemented into their business and provide best customer outcomes.
URL:https://www.ro-ar.com/event/credit-connect-2023-credit-collections-technology-think-tank/
LOCATION:Midland Hotel\, Manchester\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20231114T070000
DTEND;TZID=Europe/London:20231115T170000
DTSTAMP:20260430T013221
CREATED:20230913T112653Z
LAST-MODIFIED:20260109T133929Z
UID:8364-1699945200-1700067600@www.ro-ar.com
SUMMARY:2023 Receivables Management Conference - Canada
DESCRIPTION:Massive Disruption\nA Generational Shift – AI\, Banking\, Housing\, the Workforce and How It Will Impact Business\n\nThe past three years have brought about significant changes in all aspects of society\, government policy and the economy in Canada and abroad. These changes in banking stability\, inflation\, housing uncertainty and workforce operations\, combined with the rise of new technologies like Artificial Intelligence at a mass scale have precipitated a massive shift in economic policy\, business operations\, institutional thinking and risk mitigation. \nOne thing is certain\, change is here and it’s only going to accelerate. We know there is no putting the genie back in the bottle and this year’s RMA conference aims to consider these large themes and how they will impact business\, consumers and collections. We are going to consider just how much pain or opportunity exists during this global tidal technology and economic shift. \nThe 2023 conference will be focused on more panel discussions and the opportunity to participate in smaller groups for networking and exploring specific topics in depth. Expect topics like: \n\nArtificial Intelligence and how it may challenge or enhance industry’s ability to connect with and trace consumers.\nFast moving changes as a result of a climate conscious economy could affect people’s livelihoods\, and therefore their ability to pay debt.\nImpacts of massive swings in interest rates.\nWhat does a new generation of citizens that may not see the value or ability to embrace home or car ownership mean to the financial industry?\nKey economic overviews.\nRegulatory updates.\n…and so much more\n\n 
URL:https://www.ro-ar.com/event/2023-receivables-management-conference-canada/
LOCATION:Niagara Falls
CATEGORIES:Canada
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231109
DTEND;VALUE=DATE:20231110
DTSTAMP:20260430T013221
CREATED:20230403T093859Z
LAST-MODIFIED:20230403T093944Z
UID:6378-1699488000-1699574399@www.ro-ar.com
SUMMARY:MALG Conference 2023
DESCRIPTION:The Money Advice Liaison Group (MALG) has been running an annual conference for the debt advice and wider sectors since 1987. Run by a ‘not-for-profit’ organisation\, the MALG Conference is unique in that there is no commercial\, regulatory\, or political agenda and its entire purpose is focused on MALG’s long term aim of ‘working together to improve the lives of people in problem debt’. It is the ‘must attend’ event for anyone who sees this purpose as part of their role\, from responsible lenders and collections/enforcement professionals\, to grassroots money advisers and policy makers.
URL:https://www.ro-ar.com/event/malg-conference-2023/
LOCATION:Birmingham\, United Kingdom
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230913T100000
DTEND;TZID=Europe/London:20230913T170000
DTSTAMP:20260430T013221
CREATED:20230913T112105Z
LAST-MODIFIED:20230913T112947Z
UID:8358-1694599200-1694624400@www.ro-ar.com
SUMMARY:UK Credit & Collections Conference 2023
DESCRIPTION:Credit Services Association’s (CSA) UK Credit & Collections Conference (UKCCC)\, in association with Webio\, is the flagship annual event for the collections and debt purchase sector. Open to CSA members and non-members\, it brings together professionals from across the collections and wider credit industry to discuss the most pressing issues faced by firms and their customers and stakeholders. \nThe 2023 will return to the Radisson Blu Manchester Airport and will include a packed programme included high profile keynote presentations on future trends\, and breakout sessions (sponsored by Lowell) on hot topics from people and performance\, to regulation and compliance\, and commercial and business innovation. \nThe event will also feature an interactive exhibition\, showcasing the latest industry innovations\, and the return of the UKCCC Gala Dinner where the CSA Awards will recognise the dedication and commitment shown by firms\, teams\, and individuals working in our industry. \nUKCCC was named Conference of the Year at the TAF Best Practice Awards 2017.
URL:https://www.ro-ar.com/event/uk-credit-collections-conference-2023/
LOCATION:Manchester
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230913T080000
DTEND;TZID=Europe/London:20230913T170000
DTSTAMP:20260430T013221
CREATED:20230913T112304Z
LAST-MODIFIED:20230913T112947Z
UID:8361-1694592000-1694624400@www.ro-ar.com
SUMMARY:StepChange Partner Event
DESCRIPTION:Since 1993\, StepChange Debt Charity has played a leading role in delivering life-changing debt advice. Thanks to our supporters and partners\, we’ve pioneered advice and solutions to help people take control of their debts\, transforming lives and helping people every step of the way. \nWe’d like to invite you to join us at our StepChange Connected event\, hosted by our CEO Vikki Brownridge. Vikki will set out her vision for the charity and some of the key initiatives we’re collaborating with our partners on\, to change customers’ lives. \nWe’ll be announcing a very exciting guest speaker in the next week or so\, this is on top of the confirmed insightful speakers on the day\, including: \n\nSheldon Mills\, Executive Director of Consumers and Competition at the Financial Conduct Authority will be delivering a keynote speech reflecting on the introduction of the Consumer Duty and taking questions from our audience\nJustin Basini\, Chief Executive Officer and Co-founder at ClearScore  will be discussing the role of credit information and cross-sector collaboration in identifying and supporting financially vulnerable customers\nPaul Lamont\, Product Director at Experian will be discussing our partnership and how we’re working together to identify and support vulnerable customers with additional needs\nPaul Chong\, Chief Operating Officer at Ophelos will explore the growth of AI technology and how it could shape customer engagement and the delivery of customer centric debt advice in the future\nNeil Taylor\, Journey Developer at NatWest will share how our new joint pilot service is providing bespoke support to self-employed customers\nPlus\, a panel of StepChange clients will be sharing their experiences of problem debt and what they wish their creditors had known
URL:https://www.ro-ar.com/event/stepchange-partner-event/
LOCATION:Leeds
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20230706T090000
DTEND;TZID=Europe/London:20230706T140000
DTSTAMP:20260430T013221
CREATED:20230403T094641Z
LAST-MODIFIED:20230913T112947Z
UID:6384-1688634000-1688652000@www.ro-ar.com
SUMMARY:Credit Connect: Online Collections Technology Think Tank 4.2
DESCRIPTION:Return of the seventh Online Collections Technology Think Tank. \nThe Online Collections Technology Think Tank will feature a number of discussions to understand the best possible collection strategies in 2023. \nThe Think Tank’s aim is to create an engaging environment with the aim of enabling all participants to learn about change within collections and the role technology and innovation has to play in an ever-changing environment. The last event was attended by just over 240 collections professionals across four streams \nThe next edition of the event will explore conversations around the collections strategies as the UK copes with changes in economic circumstances. \nLenders\, creditors and collections specialists will discuss\, debate and dissect regulatory and thematic business challenges as a result of the pandemic which has economically impacted household finances but collections processes and strategies. \nThe event will focus on panel discussions across a number of thematic collections issues with the aim of problem-solving and examining how companies can utilise people and technological innovations effectively as we move into a new way of working. \nAttendees: \nQualifying Collections professionals include: \nBanks\, Building Societies\, Credit Card providers\, Utility companies\, Mortgage and Loan companies\, High-Cost short Term Lenders\, Home Credit providers\, Motor Finance providers\, Telecoms & Media providers\, Debt Purchasers\, Debt Collection Agencies\, Debt Advice specialists plus other collections professionals.
URL:https://www.ro-ar.com/event/credit-connect-online-collections-technology-think-tank-4-2/
LOCATION:Online
END:VEVENT
END:VCALENDAR