HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week

  • Canada and Mexico announce retaliatory tariffs following US import tax hikes.
  • AstraZeneca cancels £450m investment in a UK vaccine plant due to reduced government support.
  • Barclays resolves payment system outage; customers await balance updates.
  • Consumer credit borrowing rises by £1bn in December 2024; mortgage lending also sees growth.
  • Nearly half a million UK pensioners still have outstanding mortgage debt.
  • Credit union assets increase to £4.93bn; arrears liabilities up to £213.56m.
  • FCA sends portfolio letters to claims management firms and mortgage intermediaries, emphasising Consumer Duty.
  • Data protection developments address Automated Decision-Making (ADM) and data sharing through the [DUA Bill].
  • FCA publishes generative AI case studies for risk management and operational improvements.
  • Vulnerable customer support initiatives see collaboration between financial firms, AI innovators, and regulators.
  • UK Finance partners with Accenture to explore generative AI risk mitigation strategies.
  • FourNet’s transformation of Newcastle City Council’s contact centre saves over 100,000 hours annually.

Read the full summary – here


RO-AR insider newsletter

Receive notifications of new RO-AR content notifications: Also subscribe here - unsubscribe anytime

See also  HIGHLIGHTS ¦ DEMSA Newsletter