What you need to know this week
- FCA email deletion policy clarified: regulatory records retained for 25 years.
- ECB consultation on 2025/26 business plan, responses due by 12 March.
- Affordability assessments under Consumer Duty under review post-PS24/2.
- Personal insolvency figures for January 2025 show a 12% year-on-year increase.
- Second-charge mortgage market grew by 16% in December 2024.
- Lloyds sets aside £1.2bn for motor finance commission claims.
- Ofgem addresses concerns over back billing and energy debt.
- Rising operating costs impact Fair Value Assessments under Consumer Duty.
- New guide released on supporting disabled consumers and vulnerable customers.
- Target Group partners with FourNet for enhanced contact centre solutions.
- Equifax selects Aveni for AI-driven quality assurance.
- FourNet CX Roadshow to take place 25-27 February in Newcastle, Manchester & Birmingham.
Read the full summary – here
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