What you need to know this week
- Inflation fell slightly to 2.6% in March 2025.
- Household budgets remain strained due to increased utility, council tax, and other bills.
- Consumer confidence remained flat in Q1 2025.
- Consumer finance new business increased by 3% in February 2025.
- Credit cards and personal loans new business rose by 2% in February 2025.
- Retail and online credit new business fell by 2%.
- Employment market weakened with fewer job vacancies and payroll declines.
- FCA paused changes to debt advice rules (CONC 8) to focus on Consumer Duty supervision.
- Significant FCA supervisory activity anticipated, particularly on QA frameworks and CRM.
- Ofgem’s updated vulnerability strategy closely aligns with FCA’s Consumer Duty.
- FCA emphasized improved treatment of bereaved customers, requiring robust operational policies.
- Inicio AI and TellJO partnership streamlines vulnerability and affordability assessments.
Read the full summary – here
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