HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week

  • Average UK private rents increased 7.4% year-on-year to £1,335 as of April 2025.
  • A revised IVA Protocol will take effect from 1 July 2025, with significant safeguards for consumers.
  • 4,000 individuals may still claim DRO-related refunds via the Insolvency Service.
  • Ofgem mandates £18.6m in redress for unauthorised prepayment meter installations affecting 40,000 customers.
  • FCA updates 11,000 firm requirements and permissions, impacting over 9,000 regulated entities.
  • Aryza acquires Webio to accelerate AI integration across the debt lifecycle.
  • The FCA’s Credit Information Market Study (CIMS) Report 4 focuses on data consistency and consumer understanding.
  • QA Frameworks flagged as a key FCA priority in PS25/3 and 2026 CCR returns; DEMSA to run an event before 31 July 2025.
  • Debt Buyer, DCA and BPO event scheduled for 17 June 2025 at the Treehouse Hotel, Manchester.
  • MaPS Mental Health and Money Toolkit provides frontline practitioners with structured financial wellbeing support.
  • Virgin Media O2 partners with Money Wellness to improve financial support pathways for customers.
  • Over £1.17bn lost to fraud in 2024, with 70% of APP fraud cases originating online.

Read the full summary – here


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