External Links:
https://malg.org.uk/resources/malg-mental-health-and-debt-guidelines/
https://malg.org.uk/wp-content/uploads/2017/03/MALG-Debt-and-Mental-Health-Guidelines-2015.pdf
Summary
The Good Practice Guidelines for helping consumers with mental health conditions and debt awareness is a comprehensive guide for creditors, advisers, and professionals working with consumers experiencing mental health conditions. The third edition of the guidelines provides a clearer focus on how to identify and provide appropriate support for individuals with mental health and financial difficulties.
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Vulnerability - UK Employee and Manager training for Collections
Key Points
Refer to the Good Practice Guidelines for helping consumers with mental health conditions and debt awareness.
Cover a wide range of topics, including staff training, referral mechanisms, and procedures when creditors outsource debts.
Provide guidance on how much evidence is needed, time to col...
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