Micro-steps: taking customers on a journey, with new communication technologies

  • by

In conversation with Neil Whitaker, strategic account director at IMIMobile. In this clip Neil discusses how new communication technologies, by their nature, fragment a conversation into chunks and how this can be used to inch a customer along a customer journey, improving the customer experience.

See the full interview and find out more about imi mobile -> Here.


Send a message - get in contact

    Remember to include your email address so we can get back to you


    RO-AR updatesRO-AR.com Membership
    New content notifications
    Unsubscribe anytime
    Early content access & previews
    Access product demonstrations

    Enter business email to signup.








    See also  From Digital Reaction to Digital Transformation