Who: Murphy
What: Murphy is an AI platform for collections and financial remediation, helping banks, lenders, fintechs, utilities and debt purchasers contact customers and agree sustainable repayment arrangements.
Its omnichannel agents operate across voice, WhatsApp, RCS, SMS and email, supporting 14 markets and 25 languages. Murphy provides contact strategy, skip tracing, identity verification, affordability assessment, negotiation, payment tracking and portals.
Every interaction follows organisation-defined rules, is recorded and audited, and can be deployed on-premise, in a private cloud or through Murphy’s managed cloud.
Where: Murphy
Products: Omnichannel AI Collections Agents, Affordability Assessment and Payment Planning, Automated Compliance and Quality Assurance
Markets: France, Germany, Italy, Netherlands, Portugal, Spain, UAE, UK, Argentina, Brazil, Chile, Mexico, USA, Australia.
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