Find the full DEMSA newsletter and commentary here
Regulatory Developments and Consumer Protection
FCA Vulnerability Management Expectations: The FCA's ongoing review into firms' treatment of customers in vulnerable circumstances aims to ensure that the financial needs and challenges of these consumers are adequately addressed. For professionals in financial services, credit management, or debt collection, this highlights the importance of developing and implementing strategies that are sensitive to the vulnerabilities of consumers, ensuring compliance and enhancing customer trust and loyalty. FCA Vulnerability Update
Government Debt Fairness Charter: The charter sets out principles for fair and respectful treatment of individuals with personal debts to government agencies. It underlines the importance of adopting a compassionate and tailored approach to debt recovery, ensuring that repayments are manageable and that individuals are directed towards appropriate debt advice. This is cr...
In order to access this content a ROAR Insight: Demsa option is required.
Join or add this to your existing account here.