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Key Takeaways
Building relationships with customers is crucial in the collections role to increase the likelihood of payment and maintain long-term partnerships.
Utilising multiple communication channels, such as phone, email, text, and customer portals, can help reach customers in a way that is most convenient for them.
Providing personal touchpoints, such as giving out personal cell phone numbers, can enhance customer experience and build trust.
Consistency and communication are key in detecting early delinquencies and reducing past due balances.
Regularly checking in with customers, even if not for collections purposes, can help maintain open lines of communication.
Key Statistics
Over 20 years of experience in accounts receivable, credit, and collections.
Emphasis on reaching out to customers through various channels, including phone, email, text, and customer portals.
Strategy of calling customers every week if invoices are past thei...
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